# Senior Claims Digital Enablement Specialist at Prudential plc

Prudential plc is hiring a Senior Claims Digital Enablement Specialist in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on Prudential plc](https://jobsbylevel.com/go/4953f92a-fa8d-4d60-a2bf-3e9e2fab19e0?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Singapore.

## Details

- Company: [Prudential plc](https://jobsbylevel.com/companies/prudential-plc)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Singapore
- Posted: July 16, 2026
- Apply: https://jobsbylevel.com/go/4953f92a-fa8d-4d60-a2bf-3e9e2fab19e0?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-claims-digital-enablement-specialist-at-prudential-plc-4d8475

## Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. In this role, you will be responsible for supporting delivery across Prudential Singapore’s claims digital enablement initiatives, translating claims business needs into clear, testable requirements and ensuring smooth end-to-end delivery. The role partners closely with Claims, operations, product, technology and cross-functional teams to implement strategic business initiatives, regulatory changes and claims transformation projects that improve claims process efficiency, operational readiness, service delivery and customer experience across the claims journey. Job Description: 1. Business Analysis & Functional Ownership Drive requirements gathering, functional analysis and documentation across assigned claims initiatives, including business requirement documentation, functional specifications, user stories, business rules and process flows. Gather end-to-end requirements across customer, agent and internal claims journeys, ensuring requirements are complete, accurate, testable and aligned to business outcomes. Lead requirement walkthroughs, clarifications and sign-offs with Claims, operations, technology and other cross-functional stakeholders. Partner stakeholders to evaluate solution options, clarify expected functional behaviour and translate claims business needs into implementable solutions. Act as a claims domain SME with a strong understanding of claims processes, operational scenarios, system behaviours and downstream dependencies. 2. Delivery, Testing & Operational Readiness Assess change impacts across claims and integrated systems, and align stakeholders on scope, dependencies, risks and downstream operational implications. Support delivery readiness, including UAT planning, test scenario review, test outcome validation and defect triage. Support operationalisation activities, including drafting or updating SOPs, user guides, training materials, knowledge transfer and stakeholder walkthroughs. Support release execution, post-deployment verification and early-life stabilisation / hypercare with Claims, business and technology teams. Work with relevant teams to embed new capabilities into BAU, including exception handling, support processes and post-launch improvement actions. 3. Stakeholder Leadership, Governance & Continuous Improvement Actively engage stakeholders, track decisions, surface risks/issues and drive follow-through across assigned workstreams. Bridge Claims, business and technology teams to enable timely decisions, clear communication and disciplined execution. Partner working-level stakeholders and the Team Lead to shape and prioritise work requests / backlog items, including business problem statements, impact assessments and dependencies. Ensure requirements and delivery artefacts align with internal governance, operational controls and relevant regulatory / policy constraints. Identify and drive improvements in claims processes, customer journeys, documentation standards and delivery practices to enhance efficiency, quality and customer centricity. Who we are looking for: Competencies & Personal Traits Strong analytical and problem-solving skills. Proactive, adaptable and able to manage multiple priorities. Excellent stakeholder management and communication skills. Detail-oriented with a strong focus on quality and execution. Collaborative team player with a continuous improvement mindset. Work Experience 4–6 years of experience in business analysis, digital enablement, process improvement or transformation roles. Experience in insurance or

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-claims-digital-enablement-specialist-at-prudential-plc-4d8475

Source: https://jobsbylevel.com/jobs/senior-claims-digital-enablement-specialist-at-prudential-plc-4d8475

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-claims-digital-enablement-specialist-at-prudential-plc-4d8475.

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