# Senior Collections Associate at ANZ

ANZ is hiring a Senior Collections Associate. Level rates it Little AI ●○○○; you can [apply on ANZ](https://jobsbylevel.com/go/a4ad0283-12b4-46a3-8b4c-0d4bbb109221?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Quezon City).

## Details

- Company: [ANZ](https://jobsbylevel.com/companies/anz)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Quezon City)
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/a4ad0283-12b4-46a3-8b4c-0d4bbb109221?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-collections-associate-at-anz-45a3d2

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-collections-associate-at-anz-45a3d2

## Description

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Senior Collections Associate, you will be responsible for managing delinquent customer accounts across multiple ANZ products while delivering exceptional customer experiences through both inbound and outbound servicing channels. This role operates in a blended environment, supporting inbound customer demand during peak call periods and transitioning to outbound collections activities during quieter intervals or as business requirements dictate. Success in this role requires agility and adaptability in managing both inbound and outbound interactions while maintaining high standards of customer service, compliance, and collections performance. We are seeking customer-focused individuals who are passionate about helping customers achieve better financial outcomes. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent, Fulltime Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City Work Hours: Day Shift, mostly weekends off; however, staff may be rostered on Saturdays based on business requirements. Hybrid work arrangement upon successful completion of probation. What will your day look like? As a Senior Collections Associate , you will: Engage with customers through inbound and outbound interactions to understand their individual circumstances and support needs Deliver customer-focused conversations that balance empathy, advocacy, and sustainable customer outcomes Assess customer situations and identify appropriate support options aligned with ANZ policies, processes, and regulatory obligations Work collaboratively with customers to establish suitable arrangements and solutions that support their financial wellbeing Recognise indicators of customer vulnerability, hardship, and financial stress, and respond appropriately Take ownership of customer concerns and support resolution through to completion Maintain accurate and timely account records and customer documentation.Identify risks, emerging issues, and opportunities for continuous improvement Contribute to a culture of operational excellence, accountability, and customer advocacy. What will you bring? To grow and be successful in this role, you will ideally bring the following: Strong experience across banking, financial services, collections, or extensive contact centre operations Strong customer service skills and a genuine desire to help customers achieve positive outcomes Excellent verbal and written communication skills Strong negotiation, problem-solving, and critical thinking capability The ability to navigate challenging conversations with confidence, professionalism, and empathy Strong attention to detail and commitment to quality outcomesExperience working across multiple systems and applications The ability to manage priorities effectively in a fast-paced environment A growth mindset and a passion for continuous learning and development. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. How You'll Be Successful Customer First Places customers at the centre of every interaction. Takes the time to understand customer circumstances and identify appropriate solutions. Delivers fair, sustainable, and positive customer outcomes Work as One Collaborates effectively across teams and stakeholders. Shares knowledge and supports collective success. Demonstrates adaptability in response to changing customer and business needs Own the Outcome Takes accountability for customer experience and operational results. Maintains a high standard of quality,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-collections-associate-at-anz-45a3d2

Source: https://jobsbylevel.com/jobs/senior-collections-associate-at-anz-45a3d2

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