# Senior Customer Service Representative | Military Boots to Banking - Veteran Initiative at Wells Fargo

Wells Fargo is hiring a Senior Customer Service Representative | Military Boots to Banking - Veteran Initiative. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/7c470254-d57b-4132-8a29-8e11444b748d?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. DES MOINES, IA.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 37 out of 100)
- Location: DES MOINES, IA
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/7c470254-d57b-4132-8a29-8e11444b748d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-customer-service-representative-military-boots-to-banking-veteran-initiative-at-wells-fargo-b1670f

## Description

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top five on LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S.. Learn more about the career areas and business divisions at wellsfargojobs.com . About this role: Wells Fargo is seeking multiple Senior Customer Service Representatives to support Lending Servicing Operations as part of Wholesale Operations . The Senior Customer Service Representative supports Commercial Banking customers through inbound phone, outbound email, and digital service channels. Lending Servicing Operations focuses on loan servicing, data management, account maintenance, customer care, and collections. In this role, you will: Handle moderately complex customer inquiries and complaints, ensuring timely and effective resolution, while escalating non-routine or complex issues as appropriate and delivering exceptional customer experience Identify, recommend, and implement process, tool, and workflow improvements that enhance service quality, operational efficiency, and customer experience Partner with internal teams and stakeholders to resolve customer issues, address process gaps, and support business and service objectives Perform customer service and account servicing activities while maintaining a strong focus on quality, accuracy, risk management, and customer satisfaction Promote digital servicing solutions and ensure adherence to regulatory, risk, and information security requirements Research and resolve customer concerns by identifying root causes and implementing effective solutions Support less experienced staff by sharing knowledge, reinforcing best practices, and supporting skill development Support specialized customer programs and initiatives that require cross-functional coordination and operational expertise Required Qualifications: 2+ years of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Military experience researching and assessing questions, process, and procedures to make recommendations on solutions Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Military experience with tracking information in multiple computer systems with high level of accuracy United States Military Service in the National Guard, Reserves, U.S. Air Force, U.S. Army, U.S. Marine Corps, U.S. Navy, and/or U.S. Space Force Ability to identify trends, evaluate processes, and recommend improvements that enhance operational efficiency, service quality, and customer experience Ability to interpret and apply policies, procedures, and operational guidelines while providing clear and accurate information to customers and staff Ability to navigate multiple systems, applications, and search tools simultaneously to efficiently research information and support customer inquiries Ability to thrive in a fast-paced, high-volume contact center environment while effectively managing competing priorities and workload demands Commitment to delivering accurate, high-quality work while maintaining a strong focus on customer satisfaction and experience Demonstrated ability to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-customer-service-representative-military-boots-to-banking-veteran-initiative-at-wells-fargo-b1670f

Source: https://jobsbylevel.com/jobs/senior-customer-service-representative-military-boots-to-banking-veteran-initiative-at-wells-fargo-b1670f

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-customer-service-representative-military-boots-to-banking-veteran-initiative-at-wells-fargo-b1670f.

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