# Senior Customer Success Manager, Amazon Connect Decisions GTM at Amazon

Amazon is hiring a Senior Customer Success Manager, Amazon Connect Decisions GTM in Austin, United States. It pays $163k-$220k a year and Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/0d39ca5c-f603-43b0-8083-5f2c623e0e60?utm_medium=ai-agent).

AI Level 1, AI centrality 16 out of 100. US, TX, Austin.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 16 out of 100)
- Location: US, TX, Austin
- Salary: $163k-$220k
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/0d39ca5c-f603-43b0-8083-5f2c623e0e60?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-customer-success-manager-amazon-connect-decisions-gtm-at-amazon-f4804c

## Description

Join an early AWS team using agentic AI to change how global companies plan and operate their supply chains. You'll be the technical lead who turns that promise into results for enterprise customers and helps build the team that scales it. Amazon Connect Decisions is a supply chain planning and intelligence solution with AI teammates that work alongside customer teams harmonizing demand signals into consensus forecasts, generating constraint-aware supply plans, and actively monitoring operations to prevent problems, resolve issues, and identify root causes for continuous improvement. Our customers are manufacturers, distributors and retailers around the world. You'll work with their teams to get the service running on their own data, prove it beats what they use today, get them to production usage, and bring what you learn back to the engineers and scientists building it. What you hear from customers shapes the product. - Work directly with supply chain leaders at large enterprises - Solve hard technical problems with real customer data - Work side by side with the people building the service - Help design how a new team grows Key job responsibilities - Own a portfolio of enterprise customer deployments from kickoff through production - Load and audit customer data (orders, inventory, product master, sourcing rules, inventory policies) from SAP and other ERP and planning systems, and fix what blocks a good forecast or plan - Find the root cause when a forecast, plan or alert is wrong, and decide whether the fix belongs in the data, the configuration or the product - Configure forecasting, supply planning and inventory alerts to match each customer's operation, including deciding what the product should not do for them - Run accuracy work: backtests, comparisons against the customer's current forecast, and forecasts for new products with no sales history - Lead workshops and recurring working sessions with customer planners and executives, and drive adoption until the customer's own team runs the system - Reproduce, file and track defects with engineering, validate fixes, and turn recurring gaps into feature requests backed by customer evidence - Build reusable assets (playbooks, data checks, AI-assisted tools) that make the next deployment faster for our team and our partners - Mentor teammates and partner consultants on the technical side of deployments - Report status, risks and results to leadership A day in the life Your primary responsiblity is getting customers to production and keeping them there. A morning might start with a customer whose forecast dropped to zero for a product family. You trace it to their ERP extract, fix the load, rerun the plan and walk the planner through it that afternoon. Later you reproduce a defect with engineers and plan an onsite workshop. You'll work daily with account managers, solutions architects, product managers, scientists, engineers and partners, with customers across three continents and some travel (about [X]%). Beyond your accounts, you'll help build the playbooks and AI tools the team runs on. About the team This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-customer-success-manager-amazon-connect-decisions-gtm-at-amazon-f4804c

Source: https://jobsbylevel.com/jobs/senior-customer-success-manager-amazon-connect-decisions-gtm-at-amazon-f4804c

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-customer-success-manager-amazon-connect-decisions-gtm-at-amazon-f4804c.

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