# Senior Customer Success Manager / シニア・カスタマーサクセスマネージャー at Contentsquare

Contentsquare is hiring a Senior Customer Success Manager / シニア・カスタマーサクセスマネージャー in Tokyo, Japan. Level rates it Little AI ●○○○; you can [apply on Contentsquare](https://jobsbylevel.com/go/e0244376-a130-438b-aa41-24bd91a9d1ee?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Tokyo.

## Details

- Company: [Contentsquare](https://jobsbylevel.com/companies/contentsquare)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Tokyo
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/e0244376-a130-438b-aa41-24bd91a9d1ee?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-customer-success-manager-at-contentsquare-12e92a

## Description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. 日本法人について / Contentsquare in Japan 2022年4月に日本法人を設立して以来、さまざまな業界のエンタープライズ企業から信頼されるパートナーへと成長してきました。現在は、カントリーマネージャーの堀井憲一郎が日本事業を率いています。約18名のメンバーが、営業（AE・SDR）、プリセールス、カスタマーサクセス、マーケティング、パートナーセールスの各チームで、お客様のデジタルトランスフォーメーションを支援しています。ソニー、三井住友カード、カシオ、ベルーナ、ソフトバンクをはじめ、国内60社以上のエンタープライズ企業にご利用いただいています。 Since opening our Japan entity in April 2022, we have grown into a trusted partner for enterprise companies across many industries. The Japan business is led by Country Manager Kenichiro Horii. Our team of around 18 people covers sales (AE and SDR), presales, customer success, marketing and partner sales, helping customers with their digital transformation. We work with more than 60 enterprise customers in Japan, including Sony, SMBC Card, Casio, Belluna and SoftBank. ポジション概要 / About the job 東京オフィスを拠点に、APJカスタマーサクセス責任者（Head of Customer Success, APJ）の直属として、日本のエンタープライズ顧客を担当していただきます。導入から活用定着、契約更新・拡大まで、お客様に一貫して伴走するポジションです。お客様および日本チームとのコミュニケーションは日本語、上長およびAPJ・グローバルチームとは主に英語です。 Based in our Tokyo office and reporting to the Head of Customer Success, APJ, you will own a portfolio of enterprise customers in Japan. You will guide them all the way from onboarding through adoption, renewal and expansion. Customer work and the Japan team operate in Japanese. Your manager and the APJ and global teams work mainly in English. 主な業務内容 / What you’ll do: 担当エンタープライズ顧客のポートフォリオ管理 契約更新の推進（更新目標あり）、アップセル・クロスセル機会の創出 顧客ヘルスの管理と、解約リスクの早期発見・対応 経営層・決裁者とのリレーション構築、定期的なビジネスレビュー（QBR）の実施 新規顧客の導入支援、技術アドバイザーとしての実装サポート 主要ユーザー向けトレーニングの設計・実施、製品認定資格の取得と自走化の支援 お客様の投資対効果（ROI）最大化に向けた、データ活用方法の提案 業種やペルソナに合わせたワークショップの企画・実施 お客様の声を社内のプロダクトチームへ共有し、製品改善に貢献 チームメンバーへのナレッジ共有・育成支援 Own a portfolio of enterprise accounts Own a renewal target and identify upsell and cross-sell opportunities Track customer health and act early on churn risk Build relationships with executives and decision-makers, and run regular business reviews (QBRs) Lead onboarding for new customers and act as their technical advisor during implementation Design and run training for key users, and support them through product certification until they are self-sufficient Advise customers on how to use Contentsquare data to maximise their ROI Plan and run workshops tailored to each customer’s industry and personas Share customer feedback with our product teams to help improve the product Share knowledge with and help develop other team members 必須要件 / Who you are: IT・SaaS業界でのご経験（5年以上）、うちカスタマーサクセスまたは顧客対応のご経験（3年以上） エンタープライズ企業の顧客を担当し、契約更新・拡大を推進したご経験 経営層を含む複数の関係者と、円滑にコミュニケーションが取れる方 日本語：ネイティブレベル 英語：ビジネスレベル（上長およびAPJ・グローバルチームとの会議、Slack、資料は英語） 5+ years in IT or SaaS, including 3+ years in customer success or another customer-facing role Experience managing enterprise customers and driving renewals and expansion Confident working with multiple stakeholders, including senior executives Native-level Japanese Business-level English (meetings with your manager and

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Source: https://jobsbylevel.com/jobs/senior-customer-success-manager-at-contentsquare-12e92a

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