# Senior Customer Success Manager at Deputy

Deputy is hiring a Senior Customer Success Manager for a remote role open to applicants in United States. It pays $84k-$116k a year and Level rates it Uses AI ●●○○; you can [apply on Deputy](https://jobsbylevel.com/go/4cdf90d8-be9d-4a78-80e7-e3bcc658f688?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. Remote (Remote - United States).

## Details

- Company: [Deputy](https://jobsbylevel.com/companies/deputy)
- AI level: AI Level 2 (score 45 out of 100)
- Location: Remote (Remote - United States)
- Salary: $84k-$116k
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/4cdf90d8-be9d-4a78-80e7-e3bcc658f688?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-customer-success-manager-at-deputy-b252a1

## Prepare for this job

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## Description

Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! Role Overview As a Senior Customer Success Manager (Senior CSM) at Deputy, you are the trusted strategic partner and customer advocate for a dedicated portfolio of high-value Mid-Market and Enterprise customers (typically accounts with 250+ to 1,000+ RTE). You engage during implementation by shadow-managing alongside Professional Services—ensuring seamless alignment, intervening proactively if roadblocks arise, and taking formal ownership at Go-Live. Across the customer lifecycle, you drive adoption, mitigate churn risk, lead strategic EBRs, and partner closely with Account Management to identify and qualify expansion opportunities. This role will be joining our CSM team on a 12 month fixed term contract. Key Responsibilities 1. Implementation Partnership & Lifecycle Transition Implementation Shadow-Management: Actively shadow-manage accounts during the onboarding and implementation phase alongside Professional Services to ensure early stakeholder alignment, validate configuration against business goals, and step in swiftly to mitigate risk if milestones or timelines stall. Go-Live Handoff: Lead a frictionless transition from implementation to steady-state operations, ensuring zero loss of institutional context and delivering immediate continuity for customer admins and executives. 2. Strategic Account Ownership & Relationship Management Trusted Advisor: Build and nurture multi-threaded relationships across executive and operational leadership (HR, Operations, Payroll, and C-Suite). Mutual Success Planning: Co-create, maintain, and execute customer-specific Mutual Success Plans aligned with strategic business objectives, operational workflows, and quantifiable ROI. Executive Business Reviews (EBRs / QBRs): Prepare and facilitate high-impact business reviews to showcase delivered value, present adoption metrics, share product roadmap updates, and realign on executive priorities. Customer Advocacy & Proof Points: Cultivate referenceable customer relationships, partnering with Marketing to produce case studies, customer quotes, reference calls, and review platform engagement (e.g., G2). 3. Product Adoption, Enablement & Ecosystem Navigation Drive Depth of Adoption: Monitor portfolio usage telemetry, guiding customers on best practices to deepen adoption of core and advanced modules (e.g., smart scheduling, award interpretation, timesheets, and payroll readiness). Tech Ecosystem Alignment: Comfortably navigate and advise on enterprise software ecosystems, troubleshooting and guiding standard workflows involving HRIS, payroll, and POS integrations

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-customer-success-manager-at-deputy-b252a1

Source: https://jobsbylevel.com/jobs/senior-customer-success-manager-at-deputy-b252a1

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