# Senior Customer Success Manager at Trulioo

Trulioo is hiring a Senior Customer Success Manager in Vancouver, Canada. It pays CAD 100k-CAD 130k a year and Level rates it Little AI ●○○○; you can [apply on Trulioo](https://jobsbylevel.com/go/7f4f0d7c-d1ce-4410-a795-f47f8d9f03ed?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Vancouver, BC).

## Details

- Company: [Trulioo](https://jobsbylevel.com/companies/trulioo)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Vancouver, BC)
- Salary: CAD 100k-CAD 130k
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/7f4f0d7c-d1ce-4410-a795-f47f8d9f03ed?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-customer-success-manager-at-trulioo-297cd2

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-customer-success-manager-at-trulioo-297cd2

## Description

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year , reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. What We Offer Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity. Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized. Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization. Position Summary: Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for maintaining and growing customer revenue and health by aligning customer needs, product capabilities, and use cases. You're relied upon for your entrepreneurial nature, technical aptitude, collaborative style, and ability to engage with high-profile customers in Payments, Marketplace, Online Trading, Banking, and Wealth Management. This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed. This is a full-time, permanent position based out of our Vancouver office on a hybrid model (3 days per week in-office). Candidates located outside a commutable distance of this office may be considered for a fully remote arrangement within Canada. What You'll Be Doing: Drive net revenue retention by identifying, pipelining, and closing upsell and cross-sell opportunities within a dedicated book of business to exceed growth targets. Lead the end-to-end commercial process for contract renewals, amendments, and add-ons, securing favorable terms while maximizing account value. Build strategic relationships with the largest and most innovative companies across North America, engaging C-suite decision-makers to uncover business requirements and map them to additional products or higher-tier service levels. Manage multiple stakeholders and business units within

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-customer-success-manager-at-trulioo-297cd2

Source: https://jobsbylevel.com/jobs/senior-customer-success-manager-at-trulioo-297cd2

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