# Senior CX/CIM Consultant (m/f/d) - Tieto Tech Consulting at Tietoevry

Tietoevry is hiring a Senior CX/CIM Consultant (m/f/d) - Tieto Tech Consulting. Level rates it Little AI ●○○○; you can [apply on Tietoevry](https://jobsbylevel.com/go/b2baf923-963a-4744-99cb-75b924ba0ecc?utm_medium=ai-agent).

AI Level 1, AI centrality 26 out of 100. Graz, Styria, Austria.

## Details

- Company: [Tietoevry](https://jobsbylevel.com/companies/tietoevry)
- AI level: AI Level 1 (score 26 out of 100)
- Location: Graz, Styria, Austria
- Posted: October 7, 2026
- Apply: https://jobsbylevel.com/go/b2baf923-963a-4744-99cb-75b924ba0ecc?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-cx-cim-consultant-m-f-d-tieto-tech-consulting-at-tietoevry-179e2b

## Description

We are looking for a Senior CX/CIM Consultant for our Customer Experience & Interaction Management practice in Tieto Tech Consulting. Tieto Tech Consulting works as a true partner, solving customers’ toughest technology challenges and delivering reliable outcomes that drive measurable results. By merging data, cloud, AI and design with deep industry expertise, we create impactful yet intuitive digital solutions that empower people and move businesses forward. This role puts you at the heart of CX consulting, customer engagement and hands-on solution delivery. Working closely with customers, Solution Architects and Delivery teams, you will turn complex requirements into impactful CX/CIM solutions, lead engaging customer workshops, and help bring implementations successfully from solution design to go-live. When joining Tieto Tech Consulting as a Senior CX/CIM Implementation Consultant, you will: Bring CX/CIM and contact center solutions to life - from configuration and testing to a successful go-live Dive into customer requirements and transform them into practical, high-quality solution designs and platform configurations Create seamless omnichannel experiences by integrating chat, chatbot, email, WhatsApp and voice capabilities with customer systems Drive quality throughout delivery by planning and performing functional and integration testing, resolving technical issues, and enabling smooth production transitions Empower key users and operational teams through clear technical documentation, hands-on workshops and effective training Collaborate closely with customers, developers and service teams, and remain a trusted implementation partner beyond go-live Who we are looking for: You bring around 5 years of hands-on implementation experience with CX, CIM or contact center solutions and enjoy turning ideas into working solutions Ideally, you have 2-3 years of practical implementation experience with Novomind You are confident across the implementation lifecycle, including installation, configuration, customization, rollout and support of enterprise software solutions You know omnichannel customer service processes and are familiar with digital channels such as chat, chatbot, email, messaging and voice You have practical experience with scripting languages, REST APIs & database technologies You have a talent for understanding business needs, making technical concepts accessible, and translating requirements into reliable configurations and integrations You combine a structured, quality-focused approach with a genuine drive to solve problems, supported by practical testing and troubleshooting experience You communicate confidently with customers and collaborate effectively with technical teams; experience in workshops, documentation or user training is a welcome advantage You are fluent in German and English and comfortable working in an international environment We offer A culture built on trust, collaboration and continuous learning Flexible hybrid working models and modern ways of working Continuous professional development, knowledge sharing and international career opportunities A laptop and smartphone for private use, health programs, team events, food vouchers, excellent public-transport connections, a contribution towards the Austrian Klimaticket, fresh fruit and further local benefits The opportunity to work with experienced colleagues on meaningful projects while contributing your own ideas from day one The monthly gross salary for this full-time position starts at € 3,954.00 in accordance with the Austrian IT collective agreement (ST1, "Regelstufe"). The final package will reflect your qualifications, relevant experience and current market standards. Curious to learn more? Send us your CV or LinkedIn profile - even if you do not meet every listed point. We would be happy to explore together whether this role and our team are a good match for you. Interviews are held on an ongoing basis, so we encourage you to apply

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-cx-cim-consultant-m-f-d-tieto-tech-consulting-at-tietoevry-179e2b

Source: https://jobsbylevel.com/jobs/senior-cx-cim-consultant-m-f-d-tieto-tech-consulting-at-tietoevry-179e2b

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-cx-cim-consultant-m-f-d-tieto-tech-consulting-at-tietoevry-179e2b.

Get job alerts: https://jobsbylevel.com/newsletter