# Senior Data Analyst (GenAI) at ING

ING is hiring a Senior Data Analyst (GenAI). Level rates it Little AI ●○○○; you can [apply on ING](https://jobsbylevel.com/go/9ab077e5-0aff-4ef0-81b8-cd1e72a2f7d6?utm_medium=ai-agent).

AI Level 1, AI centrality 24 out of 100. Istanbul (VADI ISTANBUL PARK).

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 24 out of 100)
- Location: Istanbul (VADI ISTANBUL PARK)
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/9ab077e5-0aff-4ef0-81b8-cd1e72a2f7d6?utm_medium=ai-agent

## Description

Turn Conversations into Better Customer Experiences Every interaction with a virtual assistant generates valuable insights. As part of ING's global Customer Dialogue Analytics capability, you'll analyze conversational data to understand customer behavior, optimize virtual assistant performance, and improve customer journeys. Working at the intersection of analytics and Conversational AI, you'll help transform conversation data into measurable business and customer outcomes. The Opportunity This is a specialized analytics role focused on dialogue systems, virtual assistants, and Conversational AI products. You'll work with both structured and unstructured conversational data to identify patterns, improve intent recognition, optimize customer journeys, and support the continuous evolution of ING's virtual assistant capabilities. As part of a multidisciplinary team of analytics specialists, you'll collaborate with Product Owners, Data Scientists, Engineers, and business stakeholders to turn analytical findings into actionable improvements. Work Model At ING Hubs Türkiye, flexibility is more than a benefit — it's part of how we work. Our hybrid working model is designed to balance collaboration, innovation, and personal flexibility. Team members typically come together in our Vadistanbul office for two days per week during three weeks of the month, while one week each month is fully remote. We also offer additional flexibility during August, allowing colleagues to work remotely throughout the month. As part of a globally distributed organization, you'll collaborate with colleagues across multiple ING locations while contributing to large-scale AI initiatives that create impact across the bank. What You'll Drive You will contribute to: Conversational AI and virtual assistant performance analytics. Intent discovery, creation, training, and optimization. Analysis of structured and unstructured dialogue data. Identification of customer journey friction points and improvement opportunities. Data quality and reporting initiatives supporting AI and analytics products. Stakeholder communication and data storytelling. Prioritization of analytical opportunities together with Product Owners and business stakeholders. Global Customer Dialogue Analytics initiatives across ING. Your recommendations may directly influence intent recognition quality, successful self-service rates, conversation effectiveness, and customer experience outcomes. About You We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself. We're looking for someone who combines strong analytical capabilities with an interest in Conversational AI and GenAI-powered customer experiences. You likely bring: 4-6 years of experience in analytics, reporting, statistics, or data analysis. A degree in Mathematics, Engineering, Economics, MIS, Statistics, or a related quantitative field. Strong SQL skills. Experience with Python, Looker, Cognos, or similar analytical tools. Experience with conversational AI, chatbots, virtual assistants, or intent engineering. Understanding of data quality, reporting, and performance analytics. Strong communication and stakeholder management skills. Fluent English and Turkish communication skills. Experience with Google Dialogflow, chatbot optimization, conversational AI products, or GenAI-enabled customer interaction solutions is considered an advantage. Where This Role Can Take You This role offers an opportunity to build expertise in: Conversational AI Analytics Intent Engineering Customer Dialogue Analytics Virtual Assistant Optimization Customer Journey Intelligence GenAI Product Analytics You'll work with international teams and contribute to one of ING's global conversational AI capabilities while developing a highly specialized analytics profile that remains rare in today's market.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-data-analyst-genai-at-ing-d6b0c8

Source: https://jobsbylevel.com/jobs/senior-data-analyst-genai-at-ing-d6b0c8

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Level. https://jobsbylevel.com/jobs/senior-data-analyst-genai-at-ing-d6b0c8.

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