# Senior Data Analyst - Voice of Customer at ANZ

ANZ is hiring a Senior Data Analyst - Voice of Customer in Auckland, New Zealand. Level rates it Little AI ●○○○; you can [apply on ANZ](https://jobsbylevel.com/go/46563953-4290-475e-957f-50d0204c1e9c?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. Auckland.

## Details

- Company: [ANZ](https://jobsbylevel.com/companies/anz)
- AI level: AI Level 1 (score 32 out of 100)
- Location: Auckland
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/46563953-4290-475e-957f-50d0204c1e9c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-data-analyst-voice-of-customer-at-anz-1e01e8

## Description

Ko Mātou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Mō te tūranga - About the role As a Senior Data Analyst – Voice of Customer in our Customer Experience team, you’ll play a key role in supports the design and delivery of effective customer listening and journey measurement across ANZ, identifying where customer feedback is needed, undertaking discovery, and translating customer experience, insight and business needs into clear data and technical requirements. Working at the heart of ANZ's Voice of Customer programme, you'll connect teams, data and insights to strengthen customer listening, improve measurement and governance, and help shape a more integrated customer intelligence capability. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Location : Auckland or Wellington Role Type: Permanent Hours: 37.5 Ka aha tō rā e kite ai? - What will your day look like? The Senior Data Analyst – Voice of Customer position is a dynamic and impactful role with a broad range of responsibilities. Some of your day-to-day activities may include the below: Playing a key role in shaping how ANZ listens to customers, ensuring customer feedback, data and insights are captured, connected and translated into meaningful action. Partnering with the Voice of Customer (VoC) Programme Manager and stakeholders to define customer listening priorities and requirements. Translating customer, business and experience needs into clear requirements for VoC measurement and listening solutions. Identifying opportunities to enhance customer listening across journeys, channels and key customer moments. Helping design and evolve ANZ's customer journey measurement framework, ensuring a consistent approach to listening and insight generation. Acting as the link between Customer Insights, Data, Technology and Delivery teams to coordinate the implementation of new listening capabilities, surveys and integrations. Supporting the delivery, testing and maintenance of VoC solutions, ensuring data, triggers and reporting perform effectively. Driving continuous improvement by identifying opportunities to optimise customer listening, automation and programme efficiency. Monitoring data quality, measurement standards and governance requirements to ensure trusted, reliable customer insights. Partnering across the business to embed customer feedback into decision-making and improve customer outcomes. This position offers flexibility and creativity—you’ll be encouraged to bring your unique perspective and flair to make the role your own. Ōu Pūkenga? - What will you bring? To grow and be successful in this role, you will ideally bring the following: Solid experience in data analysis or a similar data-focused role. Strong experience gathering business and data requirements. Experience working with data integrations and data pipeline requirements. The ability to analyse and transform customer and operational datasets. Strong data management capability, including mapping, transformation and joining using e.g. SQL or Python. Proficient in data quality, testing, validation and quality assurance practices . Understanding of customer listening, journey measurement and Voice of Customer measures. Experience supporting survey data, sampling, customer eligibility or trigger requirements. Strong stakeholder engagement and communication skills, with the ability to work across programme, research, insights, business, data and technology teams. Experience working with enterprise technology and project delivery teams. Understanding of data governance and privacy requirements. Experience with customer experience management

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-data-analyst-voice-of-customer-at-anz-1e01e8

Source: https://jobsbylevel.com/jobs/senior-data-analyst-voice-of-customer-at-anz-1e01e8

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-data-analyst-voice-of-customer-at-anz-1e01e8.

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