# Senior Decisioning Architect at Nationwide

Nationwide is hiring a Senior Decisioning Architect. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/5557c422-29f7-45f2-a44f-4ecaa295308e?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. Swindon, United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 29 out of 100)
- Location: Swindon, United Kingdom
- Posted: October 29, 2026
- Apply: https://jobsbylevel.com/go/5557c422-29f7-45f2-a44f-4ecaa295308e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-decisioning-architect-at-nationwide-438171

## Description

As a Senior Decisioning Architect, you’ll be one of our leading hands-on Pega decisioning practitioners, taking technical ownership of complex solutions that deliver personalised, compliant customer experiences at scale. You’ll turn challenging business and customer needs into robust decisioning solutions and help set the technical standards for how we use Pega Customer Decisioning Hub. You’ll design and implement sophisticated decisioning solutions using Pega Customer Decisioning Hub, including Next-Best-Action frameworks, real-time containers and adaptive models. You’ll apply your technical expertise and judgement to solve complex decisioning challenges, identify opportunities to improve customer outcomes and turn those opportunities into high-quality, deliverable solutions. You’ll help continually evolve our decisioning capability, optimising how we use Pega CDH and supporting the introduction of new decisioning and personalisation capabilities. You’ll take technical ownership through the delivery lifecycle, from solution design and build through to testing, deployment, performance tuning and ongoing optimisation, ensuring solutions meet Pega architecture guidelines, industry standards and Nationwide’s risk appetite. The working hours (per week) for this role can be between 31.5 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing As one of our senior decisioning practitioners, you’ll take complex business and customer needs and translate them into robust technical decisioning solutions. You’ll work hands-on with Pega CDH, designing and implementing sophisticated decisioning solutions while maintaining consistently high standards of quality and delivery. Working collaboratively across teams including Personalisation, Customer Marketing, Customer Strategy, Digital and Customer Experience Platform, you’ll build strong relationships and help ensure our decisioning activity delivers joined-up customer outcomes. You’ll bring strong analytical and problem-solving skills, turning complex challenges into practical solutions and communicating your thinking clearly to stakeholders. You’ll use data and insight to understand how our customer contact strategies are performing, proactively identifying opportunities to improve them and supporting those improvements from initial idea through to delivery. You’ll also contribute to the continued optimisation of Pega CDH and the introduction of new decisioning and personalisation capabilities. And when things don’t go to plan, you’ll play a key role in investigating incidents relating to discretionary customer contact, assessing customer impact and helping design and implement solutions. You’ll also work with other areas of the organisation to strengthen the controls that underpin our customer communications. About you Minimum skills and experience: At least two years’ demonstrable hands-on experience using Pega Customer Decisioning Hub. Pega Decisioning Consultant and Pega Certified System Architect certifications are desirable Hands-on SQL experience, including impact analysis and integrity testing, alongside a good understanding of relational databases A good understanding of decisioning industry best

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-decisioning-architect-at-nationwide-438171

Source: https://jobsbylevel.com/jobs/senior-decisioning-architect-at-nationwide-438171

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