# Senior Director, AI Platform (Product Management) at Freshworks

Freshworks is hiring a Senior Director, AI Platform (Product Management) in San Mateo, United States. It pays $290k-$360k a year and Level rates it Works on AI ●●●○; you can [apply on Freshworks](https://jobsbylevel.com/go/c25fb75b-15d8-451f-97b0-a835311553ef?utm_medium=ai-agent).

AI Level 3, AI centrality 71 out of 100. San Mateo, CA, United States.

## Details

- Company: [Freshworks](https://jobsbylevel.com/companies/freshworks)
- AI level: AI Level 3 (score 71 out of 100)
- Location: San Mateo, CA, United States
- Salary: $290k-$360k
- Posted: October 30, 2026
- Apply: https://jobsbylevel.com/go/c25fb75b-15d8-451f-97b0-a835311553ef?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-director-ai-platform-product-management-at-freshworks-f332b9

## Prepare for this job

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## Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. The AI Platform team builds the foundational agentic infrastructure, runtime engines, and developer experiences that power intelligent digital workers across the entire Freshworks ecosystem. As the Senior Director of AI Platform Product Management, you will own the end-to-end strategy, roadmap, and execution of our AI agent platform—from agent creation and authoring to shared runtime architectures. Based in San Mateo in a hybrid capacity, you will lead a team of product managers and partner closely with Engineering, Forward-Deployed teams, and executive leadership to scale enterprise-grade autonomous agents and shared digital workers across global product lines. What You'll Do Define and execute the end-to-end AI agent platform strategy and roadmap, spanning agent studios, natural-language builders, agentic workflows, and the shared runtime powering digital workers across our product suite. Direct the product vision for the core agent framework, including agent authoring interfaces, reusable skills and workflow libraries, runtime routing engines, and ambient (proactive) capabilities. Establish open standards and protocols for agent interoperability, cross-platform integrations, agent identity, safety guardrails, and enterprise security policies. Architect the quality and lifecycle infrastructure for agents, establishing rigorous evaluation frameworks, continuous testing, performance telemetry, custom model training, dynamic routing, and token/inference cost optimization. Oversee the context and knowledge foundation, defining strategies for knowledge curation, real-time context retrieval, memory systems, state management, and context-window optimization. Drive the product lifecycle for shared digital workers (e.g., workplace concierge orchestration, email-based agents, and domain-specific HR/IT vertical agents) from concept to scaled customer adoption. Lead, mentor, and grow a team of product managers, establishing clear quarterly OKRs, aligning roadmap priorities with executive leadership, and cultivating a high-trust, outcome-oriented product culture. Partner with engineering, forward-deployed engineering, and customer-facing teams to translate real-world enterprise requirements into scalable platform capabilities, serving as the senior product authority on AI to executives and customers. 15–20 years of progressive experience in product management, with significant leadership experience defining platform architectures, developer platforms, or AI/ML systems at scale. Proven track record leading with vision and strategy, translating complex AI technological advancements into clear functional charters, roadmaps, and measurable business outcomes. Strong leadership acumen in investing in people, with demonstrated success coaching, mentoring, and developing product managers while

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