# Senior Director, Engineering - AI Studio (CX & EX) at Freshworks

Freshworks is hiring a Senior Director, Engineering - AI Studio (CX & EX) in Chennai, India. Level rates it Builds AI ●●●●; you can [apply on Freshworks](https://jobsbylevel.com/go/bbddc230-26b9-47cf-b73f-984221014066?utm_medium=ai-agent).

AI Level 4, AI centrality 90 out of 100. Chennai, TN, India.

## Details

- Company: [Freshworks](https://jobsbylevel.com/companies/freshworks)
- AI level: AI Level 4 (score 90 out of 100)
- Location: Chennai, TN, India
- Posted: September 3, 2026
- Apply: https://jobsbylevel.com/go/bbddc230-26b9-47cf-b73f-984221014066?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-director-engineering-ai-studio-cx-ex-at-freshworks-221fe8

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-director-engineering-ai-studio-cx-ex-at-freshworks-221fe8

## Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. At Freshworks, we are building the future of customer and employee engagement - and AI agents are at the center of it. The AI Agent Platform is the foundation on which our next generation of autonomous and assistive experiences are built. AI Studio is the product surface that brings that platform to life: the place where builders design, test, deploy, observe, and continuously optimize AI agents that ship inside our CX and EX products. We are looking for a visionary engineering leader to own AI Studio end to end. As the Senior Director of Engineering for AI Studio, you will lead a dynamic, multi-disciplinary organization that builds the front-end experience and the Backend-for-Frontend (BFF) layer for the AI Agent Platform, and embeds these capabilities natively within our CX and EX product lines. This is a pivotal, high-visibility role with the opportunity to shape how thousands of businesses build and operate AI agents - setting the bar for craftsmanship, developer experience, reliability, and scale. Key Responsibilities Lead a dynamic, multi-disciplinary organization of engineers and engineering managers spanning front-end, BFF/services, and platform integration. Own the vision and technical execution for AI Studio - the end-to-end experience to build, test, deploy, observe, and optimize AI agents on the AI Agent Platform. Deliver a best-in-class front end and a robust Backend-for-Frontend (BFF) layer that expose the AI Agent Platform’s capabilities to builders with speed, trust, and clarity. Embed AI Studio natively within both CX and EX product lines, ensuring a seamless, consistent builder and end-user experience across surfaces. Establish the agent lifecycle as a first-class product: authoring and configuration, testing and evaluation, safe deployment, live observability, and data-driven optimization. Partner deeply with the AI Agent Platform, AI/ML, and Data Science teams to surface state-of-the-art models, tools, and orchestration capabilities through intuitive workflows. Define and track impact: agent build velocity, time-to-deploy, adoption, agent quality and containment/deflection, reliability, and measurable ROI for CX and EX customers. Establish governance and trust: access controls, guardrails, data classification, privacy/PII handling, auditability, and compliance-ready practices for agent workflows. What You’ll Do Set the AI Studio vision: Define the strategy, roadmap, and operating model for a unified studio experience that lets builders create, test, deploy, observe, and optimize AI agents across CX and EX. Own the full builder journey: Ship the front-end and BFF that make agent authoring, configuration, and iteration fast, intuitive, and reliable - from first prototype to production at scale. Deliver testing & evaluation: Build the tooling for agent testing,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-director-engineering-ai-studio-cx-ex-at-freshworks-221fe8

Source: https://jobsbylevel.com/jobs/senior-director-engineering-ai-studio-cx-ex-at-freshworks-221fe8

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-director-engineering-ai-studio-cx-ex-at-freshworks-221fe8.

Get job alerts: https://jobsbylevel.com/newsletter