# Senior Director EUIT, Operational Excellence at AstraZeneca

AstraZeneca is hiring a Senior Director EUIT, Operational Excellence in Lisbon, Portugal. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/1f78488e-8b9b-4b34-b1c3-65b1f9750959?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. Portugal - Lisbon.

## Details

- Company: [AstraZeneca](https://jobsbylevel.com/companies/astrazeneca)
- AI level: AI Level 1 (score 30 out of 100)
- Location: Portugal - Lisbon
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/1f78488e-8b9b-4b34-b1c3-65b1f9750959?utm_medium=ai-agent

## Description

The Senior Director, EUIT Operational Excellence is accountable for the integrity, performance and value of the run across the whole of Enabling Units IT as it moves to a 30:70, AI-powered product-and-platform operating model. Reporting to the VP, Enabling Units IT, this horizontal role owns Service Integration and Management (SIAM), the governance of the single strategic outsourcing partner and the circa 44-agent digital workforce, and the operational-risk and service-continuity agenda for the estate. The Senior Director owns the outcome- and experience-based contract model (XLA/SLA, service credits of 10–15%, gain-share and contractual break points) that governs approximately $44M of IT Opex, and is accountable for resilience, service quality and the auditable evidence that the blended workforce of people, partner and agents is delivering the business case. Central to the role is making the true value of IT visible and credible to the Enabling Functions in which recognising IT not as a cost to be contained but as a driver of capacity, speed, quality, control, resilience and translating that into hard outcomes, including a measurable productivity saving of at least 10% for each function served, while making the run flatter, cheaper and more resilient and protecting delivery through the transition to secure the circa $8.8M post-tax cash saving and the 30:70 target at the aggressive end of the range. The Senior Director partners closely with the Executive Directors for Finance IT and Core Functions IT, the Senior Directors for Data & AI Forward Engineering, Architecture and M&A IT, senior business leaders across the Enabling Functions, the Office of the VP cross-cutting reports (Strategic Outsourcing Partner, IT Procurement Business Partner and the Business Information Security Officer), Procurement, and Central Technology Risk and Data Governance. Key Responsibilities Service Integration and Management (SIAM): Own the SIAM operating model that integrates and assures the single strategic partner and the circa 44 agents across a multi-tower, SaaS-led estate (Workday, SAP S/4, ServiceNow, Snowflake and the wider application landscape). Operate governance across the strategic, tactical and operational levels, underpinned by an integrated toolchain and a shared data model that provides a single source of truth for end-to-end service, major-incident and problem management, with clear accountability wherever delivery is outsourced. Demonstrating IT Value to the Functions: Make the true value of IT visible and credible to the Enabling Functions, positioning IT as a driver of capacity, speed, quality, control and resilience rather than a cost to be contained. Own a measurable productivity saving of at least 10% for each function served, releasing time, effort and spend to be reinvested in higher-value work and evidence it function by function against the run-cost bridge so each function sees a clear, auditable return on its IT investment. Report the value of agents that run IT itself and of agents that serve the business separately, never netted. Supplier and Partner Governance: Own the strategic partner relationship and the outcome-based managed-service agreement. Manage XLA/SLA performance, service credits (10–15%), gain-share, balanced risk/reward and contractual break points, holding the partner to business outcomes rather than staff-augmentation capacity, and actively mitigating lock-in. Experience and Outcome Measurement (XLA): Define and run the experience- and outcome-measurement framework for the run, in force from day one of the partner contract. Establish an experience baseline before contractualising targets, focus on a small set of three to five high-signal measures tied to business outcomes, and balance risk and reward rather than relying on penalties alone. Run a formal governance cadence - monthly operational reviews, quarterly target reviews and an annual review of the framework with defined joint-review and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-director-euit-operational-excellence-at-astrazeneca-910913

Source: https://jobsbylevel.com/jobs/senior-director-euit-operational-excellence-at-astrazeneca-910913

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-director-euit-operational-excellence-at-astrazeneca-910913.

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