# Senior Director, Head, SRE and Production Operations at RBC

RBC is hiring a Senior Director, Head, SRE and Production Operations in Toronto, Canada. Level rates it Little AI ●○○○; you can [apply on RBC](https://jobsbylevel.com/go/c0be173f-b017-42e7-82d5-22f333df13df?utm_medium=ai-agent).

AI Level 1, AI centrality 20 out of 100. TORONTO, Ontario, Canada.

## Details

- Company: [RBC](https://jobsbylevel.com/companies/rbc)
- AI level: AI Level 1 (score 20 out of 100)
- Location: TORONTO, Ontario, Canada
- Posted: September 17, 2026
- Apply: https://jobsbylevel.com/go/c0be173f-b017-42e7-82d5-22f333df13df?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-director-head-sre-and-production-operations-at-rbc-7dd2e9

## Prepare for this job

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## Description

Job Description What is the Opportunity? As Head of SRE and Production Operations, you will lead the vision, design, development, implementation, and support of Site Reliability Engineering (SRE) solutions for all applications supported by Commercial & Payments Technology (CPT) within Technology & Operations (T&O). This strategic role is instrumental in establishing world-class operational excellence, enabling automated end-to-end observability, and driving continuous reliability improvements across critical enterprise applications. You will work collaboratively with teams across multiple lines of business and organizational partners to establish SRE as a key enabler of business success. As a strategic leader with deep technical expertise, you will drive execution excellence while building and developing high-performing teams capable of managing complex reliability and production support challenges at enterprise scale. What Will You Do? Technical Leadership Set the vision for SRE product offerings including monitoring, alerting, machine learning anomaly detection, self-healing capabilities, and reliability testing Drive best-in-class technical solutions by tracking industry-leading practices and applying them to the RBC environment Lead thought leadership and out-of-the-box thinking to ensure SRE tools and processes align with strategic objectives Run engineering practice forums to facilitate the review of SRE solutions and maintain alignment with team and enterprise vision Enable automated end-to-end observability across all critical applications within Commercial & Payments Technology (CPT) Leverage unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset Production Support Perform production support role, including off-hours support responsibilities Assist in incident management and problem management for applications in scope Continuously evaluate what went well, what went wrong, and what can be done to improve and prevent issues in the future Maintain technology currency through server patching, certificate renewal, and other maintenance activities with a keen eye on automating opportunities Ensure availability and uptime of applications in scope according to defined service level objectives Ensure compliance of all systems and applications in scope, including maintaining segregation of duties Leverage AI and other key technologies to drive efficiencies and meet Commercial & Payments Technology (CPT), Technology & Operations (T&O) and respective business goals and KPIs Strategy Drive the overall SRE strategy within Innovation, Intelligent Operations, and partner groups, owning roadmap development Lead the team through execution of the SRE roadmap for Innovation and partner groups Drive participation in strategic steering groups Lead the adoption of new technologies within SRE Enable teams to meet objectives by implementing changes to processes, tools, and methods that result in increased agility and effective cost management Develop governance of the unit in collaboration with executive leadership to provide structure and definition for effectively managing the Innovation SRE Organization Drive industry best standards and practices for the most effective and efficient SRE and production support services People Leadership Provide expertise, direction, coaching, and development to build team capability and succession planning Select and build a high-performing, diverse team that leverages individual capabilities and strengths Promote a mindset for sustained success, growth, diversity, and an overall engineering mindset Ensure that employees understand RBC’s vision and support and reinforce targeted behaviours that contribute to RBC goals Provide focus and clarity in establishing individual goals, driving performance enablement, supporting career development, and rewarding strong performance Attract, hire, and retain top talent Manage key vendor relationships,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-director-head-sre-and-production-operations-at-rbc-7dd2e9

Source: https://jobsbylevel.com/jobs/senior-director-head-sre-and-production-operations-at-rbc-7dd2e9

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-director-head-sre-and-production-operations-at-rbc-7dd2e9.

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