# Senior Director, Technology Operations at Thomson Reuters

Thomson Reuters is hiring a Senior Director, Technology Operations in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Thomson Reuters](https://jobsbylevel.com/go/97f0809b-92e1-4c84-b9c4-f04b4da94d3d?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. India, Bengaluru, Karnataka.

## Details

- Company: [Thomson Reuters](https://jobsbylevel.com/companies/thomson-reuters)
- AI level: AI Level 1 (score 38 out of 100)
- Location: India, Bengaluru, Karnataka
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/97f0809b-92e1-4c84-b9c4-f04b4da94d3d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-director-technology-operations-at-thomson-reuters-dd5716

## Description

Job Description: Ready to lead the operations center that stops watching alerts and starts supervising autonomous systems at Thomson Reuters™? At Thomson Reuters, we are transforming Service Management from a reactive, process-bound group into a proactive, intelligence-driven organization, one in which data flows into intelligence, intelligence into orchestration, and orchestration into execution. The Global Command Center (GCC) is where that model is realized: the 24×7 function that sees what is happening across our services, decides what needs to happen next, and makes it happen, increasingly with automation acting first and people handling the exceptions. We are seeking a Senior Director of Service Operations, based in Bangalore, to lead this transformation. The majority of our operations population already sits in India, and this role puts senior leadership where that scale is. It is a run-side leadership role with a build-side partnership: our AI Operations (AIOps) and Workflow Engineering functions design the intelligence and the workflows, while you own turning those into daily operational practice. Your central mandate is to make L0 real, the tier in which AI and automation resolve issues ahead of human responders, with the GCC operating as L1 for exceptions and L2 reserved for genuine major incidents. Success looks like less toil, fewer escalations, fewer people with “eyes on glass,” and an operation that moves at the speed of the business. Key Responsibilities: In this opportunity as Senior Director, Service Operations, you will: Lead the GCC as a single, consistent 24×7 function covering event triage, service health, operational communications, and real-time response, working through a distributed, multi-shift organization based primarily in India. Own the operational adoption of L0, defining the readiness criteria and decision gates under which the GCC allows automation to act ahead of human responders, and expanding that coverage service by service. Set and deliver the operational measures that matter, from alert-to-incident ratio and first-touch resolution at L1 to escalation rate, MTTD, MTTR, and auto-resolution rate, with reporting that makes operational posture clear to senior leadership at any moment. Move the operation from reactive to proactive, and over time from eyes on glass to on demand, reshaping the shift model, staffing, and skills profile around an exception-driven way of working, so that our engineers spend their time on judgment rather than triage. Extend GCC coverage across our products and services with consistent monitoring standards, runbook coverage, and communications, and extend the definition of operational health beyond infrastructure availability to application and customer journey experience. Grow the capability of an operations workforce whose role is changing from monitoring alerts to supervising automated systems, and build the leadership bench that will carry that change forward. Feed operational reality back to AIOps, Workflow Engineering, and Problem Management under a clear build versus run separation, partnering closely with our separately led major incident management and automation engineering functions. Required Qualifications: You’re a fit for the role of Senior Director, Service Operations if your background includes running operations at enterprise scale and changing how they run, not simply keeping them stable. Specifically: A minimum of 15 years of experience in technology operations, including at least 5 years leading a 24×7 command center, NOC, or global service operations function at enterprise scale. A bachelor’s degree in a technical field is required, with a master’s and relevant certifications (ITIL, ServiceNow, SRE, cloud) preferred. Proven experience leading large, distributed operations organizations in India, including leaders of leaders and multi-shift, follow-the-sun models, with a track record of raising consistency and quality across sites and shifts.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-director-technology-operations-at-thomson-reuters-dd5716

Source: https://jobsbylevel.com/jobs/senior-director-technology-operations-at-thomson-reuters-dd5716

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-director-technology-operations-at-thomson-reuters-dd5716.

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