# Senior Engineer – Automation, Platform & Messaging at ING

ING is hiring a Senior Engineer – Automation, Platform & Messaging. Level rates it Little AI ●○○○; you can [apply on ING](https://jobsbylevel.com/go/663d8976-44e1-4fb8-874e-ece47757e26b?utm_medium=ai-agent).

AI Level 1, AI centrality 24 out of 100. HBP (Amsterdam - Haarlerbergpark).

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 24 out of 100)
- Location: HBP (Amsterdam - Haarlerbergpark)
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/663d8976-44e1-4fb8-874e-ece47757e26b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-engineer-automation-platform-messaging-at-ing-ee051a

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-engineer-automation-platform-messaging-at-ing-ee051a

## Description

As a Senior Engineer in Global Workplace Services, you will be a technical authority and hands-on platform engineer for Microsoft 365, AI and automation capabilities used across ING. You will design, operate and continuously improve the generic Microsoft 365 platform, Microsoft 365 Copilot, Copilot Studio, Power Platform, connectors, consumption-based services and the automation capabilities that support our workplace services. You will build secure and scalable platform solutions, automation pipelines and straight-through processes that reduce manual work and improve operational quality. You will also contribute to the operation and development of Exchange and Messaging capabilities where your experience and interests align. In this role, you combine deep engineering expertise with platform governance, secure AI adoption, operational resilience, cost control, compliance and stakeholder collaboration. Team The purpose of Global Workplace Services is to provide ING colleagues with a Digital Workplace in which they can collaborate frictionlessly in a hybrid world. Global Workplace Services enables colleagues worldwide to do their jobs as effectively as possible, using modern digital tools that are secure, up to date and user-friendly. The Workplace department maximizes value for employees by leveraging the Microsoft Cloud Platform across collaboration, productivity, communication, automation and employee-experience services. Workplace owns and manages Microsoft 365, Microsoft Copilot, Copilot Studio, Power Platform and related platform capabilities, including the governance, automation and operational controls needed to operate these services safely at enterprise scale. M365 Automation, Platform & Messaging Chapter provides secure, resilient and scalable Microsoft 365 workplace platform capabilities. The chapter manages generic Microsoft 365 platform services; Microsoft 365 Copilot and Copilot Studio; automation for self-service, provisioning, reporting and platform operations; and Messaging services such as Exchange, fax and compliance archiving. The chapter develops reusable automation libraries and engineering patterns, manages integrations and connectors, improves platform observability and resolves complex technical and security incidents. Roles and responsibilities As a Senior Engineer in Global Workplace Services, you will act as a subject-matter expert and hands-on engineer across Microsoft 365 platform capabilities, AI and automation. You will be responsible for designing, implementing and operating secure, reliable and scalable services that support employee productivity and enable controlled innovation across ING. Microsoft 365 Platform Engineering Design, configure, operate and continuously improve generic Microsoft 365 tenant and platform capabilities. Translate business, security, risk and compliance requirements into scalable configurations, engineering standards and platform guardrails. Develop and maintain configuration standards, access models, operational procedures and lifecycle processes for Microsoft 365 services. Monitor Microsoft service health, product changes and platform dependencies, and assess their potential impact on ING. Contribute to technical designs, architecture reviews, platform roadmaps and engineering decisions. Use automation and configuration control to improve the consistency, traceability and maintainability of Microsoft 365 services. Provide technical leadership during complex incidents, investigations, platform changes and service escalations. Work with engineers across other Workplace chapters to improve shared platform capabilities and reduce duplication. AI, Copilot and Agent Platform Engineering Design, configure, operate and continuously improve Microsoft 365 Copilot and Copilot Studio platform capabilities. Engineer and support enterprise-grade agents, agentic workflows and integrations with Microsoft 365 and other enterprise systems. Design integration patterns using Microsoft

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Source: https://jobsbylevel.com/jobs/senior-engineer-automation-platform-messaging-at-ing-ee051a

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