# Senior Executive Guest Operations - Global Village - Dubai Holding Entertainment at Dubai Holding Group

Dubai Holding Group is hiring a Senior Executive Guest Operations - Global Village - Dubai Holding Entertainment. Level rates it Little AI ●○○○; you can [apply on Dubai Holding Group](https://jobsbylevel.com/go/608d98e7-0bdc-49fa-8637-db7b9dc8a257?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. United Arab Emirates.

## Details

- Company: [Dubai Holding Group](https://jobsbylevel.com/companies/dubai-holding-group)
- AI level: AI Level 1 (score 38 out of 100)
- Location: United Arab Emirates
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/608d98e7-0bdc-49fa-8637-db7b9dc8a257?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-executive-guest-operations-global-village-dubai-holding-entertainment-at-dubai-holding-group-39f7ac

## Description

About Dubai Holding Entertainment: Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security. Ain Dubai the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline. Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season. As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park. Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more. Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages. Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations. About the Job Oversee daily guest operations, delivering high service standards and a positive visitor experience. Manage guest complaints and escalations, coordinating effective and timely service recovery. Monitor guest feedback and identify opportunities to improve satisfaction and the overall guest journey. Manage customer relationship management cases, ensuring accurate records, appropriate assignment, timely resolution, and effective reporting. Analyse operational and guest feedback data and provide actionable recommendations for service improvements. Coordinate with cross-functional teams to maintain consistent and efficient guest experience operations. Train and supervise junior team members and support operational readiness, including seasonal preparations, special events, VIP visits, and high-traffic periods. Review operating procedures and support continuous improvement while maintaining compliance with guest service standards and policies. About You Essential Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or a related field. 4–6 years of relevant experience in guest operations, customer experience, hospitality, or entertainment. Practical experience using Salesforce Customer Relationship Management or a comparable platform. Good knowledge of Salesforce Service Cloud, including case management, workflows, dashboards, reporting, and service automation. Experience managing guest complaints, operational reporting, and service improvement initiatives. Strong interpersonal, problem-solving, and English communication skills, with the ability to handle escalated situations professionally. Supervisory and mentoring capabilities for junior team members. Flexibility to work shifts, weekends, and public holidays as required. Desired Experience working in

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-executive-guest-operations-global-village-dubai-holding-entertainment-at-dubai-holding-group-39f7ac

Source: https://jobsbylevel.com/jobs/senior-executive-guest-operations-global-village-dubai-holding-entertainment-at-dubai-holding-group-39f7ac

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-executive-guest-operations-global-village-dubai-holding-entertainment-at-dubai-holding-group-39f7ac.

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