# Senior Finance Manager – Customer Care at Dyson

Dyson is hiring a Senior Finance Manager – Customer Care in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on Dyson](https://jobsbylevel.com/go/98574d6a-ada1-45d8-9248-ade3fa46bc35?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Singapore - Technology Centre.

## Details

- Company: [Dyson](https://jobsbylevel.com/companies/dyson)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Singapore - Technology Centre
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/98574d6a-ada1-45d8-9248-ade3fa46bc35?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-finance-manager-customer-care-at-dyson-7af8d8

## Description

Role Summary The Senior Finance Manager – Customer is a senior finance partner to the Finance Director, Customer and Customer leadership team, providing both strategic finance leadership and hands-on support across Customer Care, Service & Repair Operations, Driver Grade B, S&A and related customer propositions. The role leads the Customer Care performance agenda, translating P&L, operational and market data into clear insight, recommendations and actions. It shapes investment decisions, service model economics, warranty and repair governance, transformation business cases and value creation initiatives, while remaining close to the detail of monthly reporting, forecasting, analysis and modelling. Working with Operations, Commercial, Market and Finance teams, the role drives financial discipline, accountability, benchmarking and performance transparency across markets. Key Responsibilities Financial Strategy & Performance Management Lead the Customer financial performance agenda, including monthly actuals vs forecast review, trend analysis, executive commentary and performance actions. Own the Customer P&L narrative across Driver Grade B, S&A, Customer Care and Repair, linking performance to business priorities and strategic choices. Set clear reporting standards, dashboards and non-financial measures, while staying close to the underlying data, quality and operational drivers. Analyse performance across Customer Care, Retailer Support, Service & Repair Operations and markets, identifying root causes, trade-offs and improvement actions. Drive market benchmarking and cross-functional performance reviews, highlighting best practice and improvement opportunities. Embed financial governance, data discipline and consistent reporting to support clear accountability and decision-making. Business Case Assessment & Governance Lead financial assessment and investment governance for Customer Care, Retailer Support and Service & Repair Operations business cases, including hands-on modelling of cost, margin, ROI, payback, risk and benefits. Evaluate warranty initiatives, including policy changes, extensions, customer propositions, service models and long-term financial impacts. Provide senior finance input on CAPEX/OPEX evaluations, transformation programmes, new country or service model launches, and process improvements. Embed robust financial governance, ensuring decisions are supported by valid assumptions, clear rationale, ownership and measurable outcomes. Partner with Operations, Commercial and Market leadership to challenge assumptions, influence decisions and drive sustainable value. Drive cost control, productivity and margin improvement across Customer Care and Service Operations. Provide insight on operational efficiency, service cost drivers, resource allocation, working capital and market trade-offs. Pricing, Inventory & Commercial Insights Lead financial input into pricing, promotional strategy and service line optimisation across Customer Care and S&A. Highlight inventory, working capital and market risk exposure, with clear actions to mitigate financial impact. Assess service line profitability and commercial trade-offs across Retailer Support, repair, warranty and customer propositions. Reporting, Board & Management Support Lead the financial narrative for Chief Customer Officer updates, senior leadership reviews and business performance forums. Prepare executive and board-level materials covering performance, strategic choices, risks, opportunities and required decisions. Translate complex financial and operational data into clear recommendations for senior non-financial stakeholders, backed by hands-on analysis and evidence. Shape monthly performance meetings, business reviews and leadership sessions by surfacing decisions, trade-offs and ownership. Knowledge, Experience & Skills Strong senior finance partnering, performance management, reporting and governance experience, with the ability to remain hands-on with

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-finance-manager-customer-care-at-dyson-7af8d8

Source: https://jobsbylevel.com/jobs/senior-finance-manager-customer-care-at-dyson-7af8d8

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