# Senior Financial Analyst, Customer Service Finance at Amazon

Amazon is hiring a Senior Financial Analyst, Customer Service Finance in Hyderabad, India. Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/f8f35622-d2de-4618-b66e-c073b7e7ec5b?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. IN, TS, Hyderabad.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 38 out of 100)
- Location: IN, TS, Hyderabad
- Posted: August 24, 2026
- Apply: https://jobsbylevel.com/go/f8f35622-d2de-4618-b66e-c073b7e7ec5b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-financial-analyst-customer-service-finance-at-amazon-342138

## Description

Senior Finance Analyst — Customer Service Finance (CSF) — Hyderabad work from office Role Summary Function: Finance Team: Worldwide Customer Service Finance (CSF) Role: Senior Finance Analyst Reports to: Finance Manager, Customer Service Finance Experience: 3+ years of relevant business finance, accounting, FP&A, controllership and analytical experience Qualification: Qualified Chartered Accountant (CA) — Mandatory About Amazon Finance Finance at Amazon is about much more than numbers. It is about understanding the story behind the data, challenging assumptions, identifying risks and opportunities, and partnering with business leaders to make informed, timely decisions. Our Finance teams work closely with Operations, HR, Technology, Retail, and other cross-functional organizations. Finance professionals serve as trusted business advisors, combining financial expertise, data-driven analysis, business judgment, and strong communication skills to influence decisions and improve business outcomes. We are seeking a highly analytical, commercially minded, and proactive Chartered Accountant to join the Worldwide Customer Service Finance (CSF) team. The ideal candidate will bring strong controllership fundamentals along with experience in financial analysis, reporting, forecasting, process improvement, automation, and stakeholder management. About Customer Service Finance Customer Service Finance (CSF) is a strategic finance partner to one of the world's largest Customer Service organizations. The team supports business leaders through financial analysis, controllership, planning, forecasting, and data-driven decision-making. Working across geographies and functions, CSF partners with Customer Service Operations, Retail, Technology, HR, and other Finance teams to optimize costs while maintaining and improving customer experience. This is an excellent opportunity for a Chartered Accountant who thrives in a fast-paced, international environment and wants to operate as a strategic finance partner rather than focus solely on traditional accounting activities. Role Overview The Finance Analyst will support the Customer Service organization across financial controllership, planning, forecasting, reporting, and business analysis. The role will serve as the financial owner and trusted advisor for assigned sites or business areas. This includes partnering closely with operational leadership to understand business performance, identify risks and opportunities, and drive actions that improve financial outcomes. The successful candidate will go beyond reporting historical results to explain what happened, why it happened, what is likely to happen next, and what actions should be taken. Key areas of responsibility include: Financial controllership Month-end close and reporting Forecasting and financial planning Variance and root-cause analysis Financial modeling KPI and metrics analysis Business partnering Cost optimization and productivity Process improvement and automation Data analytics and reporting Risk and opportunity management Management reporting Key Responsibilities 1. Financial Controllership Own controllership activities for assigned Customer Service sites or business areas. Support month-end, quarter-end, and year-end close processes. Prepare and review monthly financial metrics and management reports. Ensure financial information is accurate, complete, timely, and aligned with accounting and controllership standards. Analyze performance against plan, forecast, and prior periods. Identify financial risks, anomalies, and control gaps and drive corrective actions. Partner with Accounting and business teams to resolve discrepancies. Establish and maintain effective financial controls and mechanisms. 2. Financial Planning & Forecasting Support annual operating plans, budgets, and periodic forecasting cycles. Develop financial models for business planning and investment decisions. Analyze actuals against budget, forecast, and prior-year

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-financial-analyst-customer-service-finance-at-amazon-342138

Source: https://jobsbylevel.com/jobs/senior-financial-analyst-customer-service-finance-at-amazon-342138

## Cite this page

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