# Senior Forecasting and Performance Analyst at Capita

Capita is hiring a Senior Forecasting and Performance Analyst for a remote role open to applicants in United Kingdom. It pays £40k a year and Level rates it Little AI ●○○○; you can [apply on Capita](https://jobsbylevel.com/go/d74a5b06-1fae-4e1c-890f-fff01c56000f?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Remote (London).

## Details

- Company: [Capita](https://jobsbylevel.com/companies/capita)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Remote (London)
- Salary: £40k
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/d74a5b06-1fae-4e1c-890f-fff01c56000f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-forecasting-and-performance-analyst-at-capita-e23c82

## Prepare for this job

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## Description

We are now recruiting for a Senior Workforce Planning Analyst to join the Capita Health Assessment Advisory Service (HAAS) contract. The successful candidate will be responsible for leading and supporting the delivery of forecasting, variance analysis, impact assessments and operational modelling across the contract. They will provides data-led insight and recommendations that enable the business to make informed workforce decisions, optimise resource utilisation, and ensure future staffing requirements are understood and proactively managed. This role acts as the subject matter expert for forecasting, capacity planning and workforce modelling best practice. This is a home based role. Job title: Senior Forecasting and Performance Analyst Job Description: What you'll be doing : Produce short, medium and long-term workforce plans to support operational demand and resource requirements. Analyse performance, demand and capacity data to provide insight and recommendations that support business decisions. Investigate forecast variances and identify root causes to continuously improve planning accuracy and effectiveness. Support impact modelling and scenario planning to help assess operational and business changes. Work closely with Operations, Finance and Project teams to ensure plans are robust, accurate and aligned to business priorities. Identify risks to service delivery and performance, providing data-led recommendations and supporting mitigation activities. Drive continuous improvement by identifying opportunities to increase efficiency, improve resource utilisation and enhance planning processes. What we're looking for : 2-5 years experience in forecasting, workforce planning, or performance analysis within an operational environment. Sound understanding of workforce planning principles, including demand forecasting, capacity modelling, and service level dynamics. Proficiency in Microsoft Excel, with the ability to analyse, manipulate, and interpret large datasets. Strong analytical and problem-solving capability, with experience applying structured modelling and analysis techniques. Experience working with SLAs, KPIs, and performance frameworks. Experience working within a Workforce Management (WFM) environment or similar operational planning function. Knowledge of planning frameworks such as the Capita Operations Management Framework (OMF) or equivalent structured models. Experience using workforce planning, scheduling, or forecasting systems (e.g. WFM tools, BI platforms). Exposure to automation, data visualisation, or reporting tools (e.g. Power BI or similar). Awareness of industry best practice in forecasting, capacity planning, and operational performance management. Familiarity with AWS FCS, Verint, NICE, IEX or other workforce management platforms. About HAAS The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits. What’s in it for you? ​ A competitive salary of up £40,000 p/a dependent on experience 25 days’ holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You’ll get the chance

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Source: https://jobsbylevel.com/jobs/senior-forecasting-and-performance-analyst-at-capita-e23c82

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