# Senior Fraud & Claims Operations Representative at Wells Fargo

Wells Fargo is hiring a Senior Fraud & Claims Operations Representative in Hyderabad, India. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/c9d58f3c-c468-43a8-9b48-4bd8171290cc?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Hyderabad, India.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Hyderabad, India
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/c9d58f3c-c468-43a8-9b48-4bd8171290cc?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-fraud-claims-operations-representative-at-wells-fargo-ff2d54

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-fraud-claims-operations-representative-at-wells-fargo-ff2d54

## Description

About this role: At Wells Fargo, a Senior Fraud & Claims Operations Representative is a role where your fraud expertise is essential to navigating complexity and delivering trusted outcomes. You will handle complex and high-risk fraud and claims cases in a fast-paced, high-volume call center environment, review account activity, assessing risk, and make decisions across multiple claim types. In this role, you will: Deliver strong customer outcomes while balancing risk and regulatory requirements Manage complex fraud and claims cases across multiple claim types with accuracy and urgency, taking ownership to ensure timely and complete resolution, in a call center environment Apply critical thinking and problem-solving skills to resolve complex and often ambiguous fraud and claims cases across multiple claim types Serve as a key escalation point, resolving sensitive and ambiguous customer situations while applying a strong fraud risk mindset to ensure accurate, risk-informed outcomes Prioritize work effectively and manage multiple cases in a high-volume, fast-paced environment both inbound and outbound Deliver clear and confident communication during complex or escalated customer interactions Demonstrate resilience when handling sensitive situations, high workloads, and changing priorities Support less experienced team members by sharing knowledge and best practices and identifying process improvement opportunities; share knowledge to strengthen overall team capability Collaborate across teams and external partners to strengthen investigations, reduce risk, and enhance customer experience Required Qualifications: 2+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Experience in fraud detection and investigation, including credit card fraud, hard holds, and identity theft cases Desired Qualifications: Experience handling complex fraud, claims, or risk-related cases within financial services, including investigations across multiple claim types while maintaining accuracy and complete resolution Proven success making risk-based decisions aligned with policies, procedures, regulatory requirements, and customer impact Experience managing multiple priorities in a high-volume, fast-paced environment while maintaining accuracy, urgency, and adaptability to changing demands Verbal and written communication skills demonstrated through successful navigation of complex or escalated customer interactions, resulting in effective resolution and customer trust Proven collaboration through knowledge sharing, team support, and partnership with internal stakeholders to strengthen investigations and drive consistent performance Job Expectations: Should be comfortable with a hybrid work model and willing to work flexible shifts based on business requirements Posting End Date: 12 Nov 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-fraud-claims-operations-representative-at-wells-fargo-ff2d54

Source: https://jobsbylevel.com/jobs/senior-fraud-claims-operations-representative-at-wells-fargo-ff2d54

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-fraud-claims-operations-representative-at-wells-fargo-ff2d54.

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