# Senior Infrastructure Engineer-Trader Voice(Unigy-Cloud9) at Wells Fargo

Wells Fargo is hiring a Senior Infrastructure Engineer-Trader Voice(Unigy-Cloud9) in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/3cdc4404-7c4c-4a47-8129-27e442cd259a?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Bengaluru, India.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Bengaluru, India
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/3cdc4404-7c4c-4a47-8129-27e442cd259a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-infrastructure-engineer-trader-voice-unigy-cloud9-at-wells-fargo-72f970

## Prepare for this job

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## Description

About this role: Wells Fargo is seeking a Senior Infrastructure Engineer to join the IM/Voice/Video Engineering team within Workplace Technology. This role is responsible for the design, engineering, stability, and modernization of mission‑critical trader voice and communications platforms supporting global trading environments. This role provides technical leadership for platforms such as IPC Unigy, Cloud9, and Speakerbus, ensuring high availability, regulatory compliance, security, and seamless integration with trading and collaboration ecosystems. Workplace Technology (WT), part of Enterprise Functions Technology (EFT), delivers critical enterprise capabilities across Endpoint & Mobility, Enterprise Messaging and Collaboration, Voice and Telephony, Security, and Specialized Desktop Services. Within WT, the Voice Engineering team plays a vital role in enabling secure, reliable, and compliant electronic communications at enterprise scale. In this role, you will: Lead or participate in high level technical concepts spanning technology and business Develop specifications for complex infrastructure systems, design and test solutions Contribute to the testing of business, application and technical infrastructure requirements Drive solutions to reduce recovery Review and analyze solutions for cloud security, secrets management and key rotations Design, code, test, debug and document programs using Agile development practices Design complex system upgrades Resolve troublesome trends as they develop Develop a long-range plan designed to resolve problems and prevent them from recurring Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Strong hands-on experience with IPC Unigy, Cloud9 Voice, and/or Speakerbus platforms. Extensive experience designing, implementing, and supporting Trader Voice solutions, including Ring‑Down circuits such as ARD, MRD, Hoot, and SIP‑based voice services. Solid understanding of VoIP, SIP, multicast, low-latency networking, and voice recording systems. Desired Qualifications: Exposure to voice recording solutions (NICE, Verba, Theta Lake etc.). Knowledge of cloud and hybrid voice architectures (private cloud, Azure/AWS integrations). Familiarity with ITIL, SRE concepts, and automation frameworks. Experience supporting mission-critical, front-office environments in financial services. Proven ability to lead complex incident response and large-scale infrastructure changes. Experience leading infrastructure modernization or trading floor transformation programs. Strong stakeholder engagement skills with ability to communicate effectively with Trading, Compliance, and Senior Leadership. Proven experience with platform lifecycle management (patching, upgrades, capacity planning, decommissioning) Strong incident, problem, and change management experience (ITIL‑aligned) Experience providing Level 4 escalation support in production environments Proficiency in PowerShell scripting for automation and operational efficiency Strong troubleshooting and root cause analysis (RCA) skills Excellent communication skills for technical and leadership audiences Ability to collaborate across infrastructure, security, compliance, and application teams Experience working in large, regulated enterprise environments Experience in global investment banking or capital markets environments. Job Expectations: As a Senior Infrastructure Engineer for the Trader Voice Engineering team, you will own the engineering, stability, and evolution of next‑generation Trader Voice platforms, including Cloud9 and IPC Unigy. The role drives capacity

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