# Senior IT Operations Manager at Airbus

Airbus is hiring a Senior IT Operations Manager. Level rates it Little AI ●○○○; you can [apply on Airbus](https://jobsbylevel.com/go/bf776d30-9699-4871-8bac-721e1a7c3213?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Kinston, NC.

## Details

- Company: [Airbus](https://jobsbylevel.com/companies/airbus)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Kinston, NC
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/bf776d30-9699-4871-8bac-721e1a7c3213?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-it-operations-manager-at-airbus-72fd0a

## Description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Airbus Aerosystems is looking for a Senior IT Operational Specialist to join our Digital Team based in Kinston, NC. You will be part of a team ensuring the seamless run activities and daily operations of all IT solutions deployed across the Kinston site. As a key technical anchor for local operations, you will oversee all aspects of site applications as well as standard and industrial networks, coordinate cross-functional run teams, guide external IT suppliers, and drive local troubleshooting and Root Cause Analysis (RCA)—aiming at maintaining peak operational performance and enterprise-class reliability for all Kinston business functions. Meet the Team: You will be part of the Digital Team in Kinston, working in close coordination with the Digital Site Relationship Manager (SRM) across a highly matrixed organization. Together, you will collaborate with Network Operations, Hosting, Tech Bar, Applications, the shop floor Level 1.5 support team, Service Delivery Managers, North America IT Ops, and Senior Leadership to ensure enterprise-class service levels, availability, integrity, and security for every Digital solution on site. Your Working Environment: The Airbus Aerosystems Kinston facility sits at the forefront of aerospace manufacturing, specializing in the production of large, advanced composite aerostructures. Our team builds critical components for the state-of-the-art Airbus A350 XWB, including the composite center fuselage and wing spar. In this role, you will operate onsite across both office and industrial manufacturing environments. You will work normal business hours by default, while remaining available to work or be on-call during nights and weekends as operational needs require. Ad-hoc domestic and international travel is expected at less than 10%. How We Care for You: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. Your Challenges: Operations Management & Service Delivery (85%): Secure daily IT operations and continuously improve operational performance across ITIL processes, harmonizing and capitalizing on solutions and services across the site. Local Governance & Escalation Leadership: Set up and lead the local Digital run Multi-Functional Team (MFT), guide and manage external IT suppliers, and handle escalations and follow-up actions with the Site Relationship Manager (SRM) and Senior Leadership Team. Incident, Problem & Root Cause Management: Follow up on the Major Incident Management (MIM) process, manage top Digital incidents and mitigation plans, diagnose and resolve infrastructure issues, and lead Root Cause Analyses (RCA) to ensure corrective actions deliver expected improvements. ServiceNow & Operational

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-it-operations-manager-at-airbus-72fd0a

Source: https://jobsbylevel.com/jobs/senior-it-operations-manager-at-airbus-72fd0a

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