# Senior IT Support Engineer, China at Airwallex

Airwallex is hiring a Senior IT Support Engineer, China in Shanghai, China. Level rates it Little AI ●○○○; you can [apply on Airwallex](https://jobsbylevel.com/go/d9374907-8c82-4cb0-9cf4-6e2d9f2742b1?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. CN - Shanghai.

## Details

- Company: [Airwallex](https://jobsbylevel.com/companies/airwallex)
- AI level: AI Level 1 (score 36 out of 100)
- Location: CN - Shanghai
- Posted: March 4, 2026
- Apply: https://jobsbylevel.com/go/d9374907-8c82-4cb0-9cf4-6e2d9f2742b1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-it-support-engineer-china-at-airwallex-c48903

## Description

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. How you'll make impact You'll provide outstanding on-site and remote IT support for Airwallex employees and contractors across hardware, software, SaaS applications, networking and office technology. You'll deliver a high-quality support experience across new-hire onboarding, service desk tickets, walk-up support, meeting rooms and all-hands events. Own a reliable support experience across hardware, software, SaaS applications, networking and office technology. Deliver smooth new-hire onboarding, service desk and walk-up support, as well as meeting-room and all-hands event support. Run weekly new-hire IT onboarding events, helping new starters set up their computers, accounts and access to Airwallex systems. Administer and troubleshoot core SaaS applications, including Google Workspace, Slack, Okta, Confluence, Jira and Zoom, while building clear documentation and knowledge guides. Improve global IT Operations processes by handling complex requests, triaging competing priorities, escalating where needed and sharing feedback with international peers. Support occasional events and operational needs, including network upgrades and marketing events, as part of a basic on-call schedule. You'll work from our Shanghai office five days a week. What we're looking for Essentials Exceptional customer service and hospitality skills, with the patience and empathy to support people in time-sensitive situations. Exceptional written and verbal communication skills. Strong documentation skills, with the ability to document your work and write clear, high-quality knowledge articles. Prior macOS support experience. Experience administering or supporting Google Workspace, Okta, Confluence, Jira and Zoom. Strong Slack skills and the ability to communicate technical issues efficiently and clearly. Experience supporting employees in an international company with offices and leaders in other countries. Strong foundational technical troubleshooting skills across hardware and software. Intermediate networking troubleshooting skills, including familiarity with Wi-Fi, DNS and office network issues. Experience working in high-growth, multinational technology companies, with an understanding of different cultures and the patience to work through technical problems across languages. Experience working in a matrix environment, with projects spanning multiple teams. The ability to multitask and manage competing priorities, quickly identifying what needs to happen first and what can wait. Flexibility to participate in a basic on-call schedule and support occasional events, such as network upgrades or marketing events. The ability to lift and move common IT hardware, including desktop monitors and accessories, and perform basic tool-assisted assembly and disassembly where reasonably necessary. Preferred Experience in financial services, fintech or payments. Experience in hospitality or another customer-focused environment. You'll thrive here if You own the outcome and you don't wait for permission to fix

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-it-support-engineer-china-at-airwallex-c48903

Source: https://jobsbylevel.com/jobs/senior-it-support-engineer-china-at-airwallex-c48903

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-it-support-engineer-china-at-airwallex-c48903.

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