# Senior Lead Systems Operations Engineer at Wells Fargo

Wells Fargo is hiring a Senior Lead Systems Operations Engineer. Level rates it Works on AI ●●●○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/09ade58d-4498-4da3-925d-7566eee98305?utm_medium=ai-agent).

AI Level 3, AI centrality 65 out of 100. CHARLOTTE, NC.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 3 (score 65 out of 100)
- Location: CHARLOTTE, NC
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/09ade58d-4498-4da3-925d-7566eee98305?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-lead-systems-operations-engineer-at-wells-fargo-73d14a

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-lead-systems-operations-engineer-at-wells-fargo-73d14a

## Description

About this role Wells Fargo is seeking a highly experienced Senior Lead Systems Operations Engineer to provide technical leadership across Platform Engineering and Production Support within Consumer Technology. This role is responsible for advancing the observability, reliability, resiliency, and operational excellence of critical branch facing platforms, including the Customer Relationship View (CRV) ecosystem, which spans Salesforce, Java/J2EE, APIs, and modern container-based technologies. The ideal candidate will bring deep, hands-on expertise in Site Reliability Engineering (SRE), observability, application and production support, DevOps, complex troubleshooting, automation, and AI-enabled operations. Key areas of focus include: Lead the diagnosis and resolution of complex production issues by correlating application behavior, logs, metrics, infrastructure signals, system dependencies, and customer/business impact, while driving coordinated technical recovery across multiple engineering teams Advance a proactive, engineering-led approach to production support by strengthening monitoring, alerting, application telemetry, automated diagnostics, resiliency, performance management, and incident prevention Identify and implement AI and automation solutions that reduce manual operational effort, accelerate issue detection and root-cause analysis, improve engineering productivity, and reduce Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR) Apply strong hands-on technical expertise across technologies and observability platforms including Salesforce, Java/J2EE, Red Hat OpenShift/Kubernetes, Splunk, AppDynamics, Grafana, Prometheus, ThousandEyes, and Playwright Serve as a trusted technical advisor and partner across application development, infrastructure, architecture, cybersecurity, vendors, and business teams to strengthen platform stability, production readiness, change execution, and engineering practices Apply AI, machine learning, or intelligent automation to operational use cases such as incident correlation, anomaly detection, troubleshooting, root-cause analysis, knowledge discovery, and platform engineering productivity In this role, you will: Act as a trusted advisor to senior leadership, shaping and influencing platform engineering, production support, reliability, and operational strategies for highly complex business and technology initiatives Lead complex, enterprise-impacting technology initiatives and provide senior-level engineering consultation across applications, platforms, infrastructure, observability, and production operations Lead the technical strategy and resolution of complex and unique production challenges requiring cross-functional analysis, sound engineering judgment, and long-term, scalable solutions Translate deep technical expertise, business priorities, enterprise technology strategy, and operational requirements into reliable, resilient, observable, and scalable engineering solutions Provide technical vision, direction, and expertise to senior leadership while driving adoption of SRE, DevOps, automation, AI, and modern observability practices Evaluate emerging technologies and industry best practices and apply innovations that improve availability, resiliency, operational efficiency, troubleshooting effectiveness, and engineering productivity Strategically engage with engineers, architects, product teams, business partners, vendors, and senior leaders across the enterprise, serving as a technical escalation point and trusted advisor Mentor and develop engineers, strengthen technical capabilities, and establish engineering standards and practices that improve team effectiveness and delivery Required Qualifications 7+ years of systems engineering and technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications Advanced knowledge of Site Reliability

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-lead-systems-operations-engineer-at-wells-fargo-73d14a

Source: https://jobsbylevel.com/jobs/senior-lead-systems-operations-engineer-at-wells-fargo-73d14a

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-lead-systems-operations-engineer-at-wells-fargo-73d14a.

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