# Senior Learning & Development Specialist at Booking.com

Booking.com is hiring a Senior Learning & Development Specialist in Amsterdam, Netherlands. Level rates it Little AI ●○○○; you can [apply on Booking.com](https://jobsbylevel.com/go/dfc5ea06-b12f-4802-b8a4-ff17a7656764?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Amsterdam, Netherlands.

## Details

- Company: [Booking.com](https://jobsbylevel.com/companies/booking-com)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Amsterdam, Netherlands
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/dfc5ea06-b12f-4802-b8a4-ff17a7656764?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-learning-development-specialist-at-booking-com-ad7f11

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-learning-development-specialist-at-booking-com-ad7f11

## Description

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Description: As a Senior Learning & Development Operations Specialist, you will play a key leadership role in delivering a seamless, high-quality learning experience for our colleagues. As part of the Tier 2 People Operations – Talent team, you will drive the operational delivery of complex learning programmes, ensure team efficiency, and lead strategic initiatives aligned with company priorities. Working in close partnership with L&D Centre of Expertise (COE), People teams including Tech, business stakeholders, external facilitators, and lifecycle specialists, you will align learning initiatives, identify operational gaps, and optimise support capabilities to strengthen the overall operations model, learner experience, and tiering capabilities (including self-service). This role requires deep systems expertise to administer learning platforms, support configuration, enforce compliance, and upskill team members. You will bring a proactive, data-driven mindset to oversee ticket SLAs, manage reporting requirements, and provide actionable operational insights that enable scalable growth across the organisation. Key Job Responsibilities and Duties: Establish close partnerships with COEs and business stakeholders to align learning initiatives with strategic departmental and organisational goals. Lead and contribute to key projects and operational initiatives directly aligned with company priorities. Oversee learning operations ticket queues, ensuring all queries and support requests are managed, maintained, and resolved strictly within agreed Service Level Agreements (SLAs). Work alongside lifecycle specialists and with cross-functional teams to identify operational gaps and collaborate on developments that strengthen the operating model. Including opportunities for process optimisation and automation across learning workflows, enhancing the learner experience, and building robust support tiering capabilities and self-service resources. Serve as Tier-2 LMS Lead: Apply deep systems knowledge and act as an expert resource supporting team members, employees, and lifecycle specialists on LMS fundamentals and advanced capabilities. Coach and engage across the learning community to ensure optimal utilisation and quick feedback loops. Manage and remain accountable for system access, ensuring strict adherence to passport policies, governance rules, and compliance standards. Manage global reporting requirements, utilising data analysis and metrics to deliver actionable operational insights and track program impact. Manage end-to-end operational delivery of instructor-led and virtual learning programs, coordinating logistics, facilitators, and scheduling across teams. Develop and Maintain comprehensive documentation, standard operating procedures (SOPs), and self-service knowledge articles to support scalability. Onboard and manage relationships with external learning vendors and facilitators, ensuring operational readiness and seamless session delivery. Serve as a senior escalation point for complex learning operation queries, delivering high-quality support to learners, facilitators, and key stakeholders Qualifications & Skills: Learning Operations & Delivery: Proven track record in managing E2E operational delivery of complex learning programmes, managing SLAs, and optimising workflows. Learning Systems & Technologies: Deep subject matter expertise in LMS administration, tool integrations, and automated workflows for digital learning solutions. Data, Analytics & Reporting:

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-learning-development-specialist-at-booking-com-ad7f11

Source: https://jobsbylevel.com/jobs/senior-learning-development-specialist-at-booking-com-ad7f11

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-learning-development-specialist-at-booking-com-ad7f11.

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