# Senior Manager, Actuarial TechOps at Prudential plc

Prudential plc is hiring a Senior Manager, Actuarial TechOps. Level rates it Little AI ●○○○; you can [apply on Prudential plc](https://jobsbylevel.com/go/e170d8ac-a7d2-4ca1-8fe3-54c8290237d8?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Kuala Lumpur (Group Head Office).

## Details

- Company: [Prudential plc](https://jobsbylevel.com/companies/prudential-plc)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Kuala Lumpur (Group Head Office)
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/e170d8ac-a7d2-4ca1-8fe3-54c8290237d8?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-actuarial-techops-at-prudential-plc-b60208

## Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This is a critical role within Prudential Regional Technical Operations team, responsible for end-to-end operational stability, resilience, and governance of actuarial and finance-critical platforms within the insurance landscape. This includes core actuarial modelling, valuation, regulatory, and risk systems such as Prophet(Prudential Prophet Cloud), ALM(Economic Scenario Generator), GIECA (Group Internal Economic Capital Assessment), and related modelling, data and finance platforms The role provides strategic and hands-on leadership across all levels of support (L1, L2 and L3), vendor management, incident & problem management, DR/BCP, audit & compliance, and continuous service improvement. The position interfaces closely with Actuarial, Finance, Risk, Technology, Audit, and C‑suite stakeholders, ensuring actuarial platforms operate with high availability, controlled risk, financial accuracy, and strong regulatory compliance. It directly supports CFO, Chief Actuary, CRO, and Technology leadership, especially during regulatory close cycles and audits. This position requires a combination of technical expertise, leadership skills, and a deep understanding of the financial services/insurance sector's unique challenges. This position requires candidate with delivery knowledge, ability to implement strict governance, stakeholder management, experience in managing global teams and C-suite communication. The L2 Support Head leads a regional team of skilled support professionals across various geographies, manages escalated issues, and collaborates with various departments to enhance customer satisfaction and operational efficiency. This role is pivotal to ensuring financial accuracy, regulatory confidence, and operational resilience for the insurer’s actuarial and finance ecosystem. Act as the primary escalation point and operational owner, ensuring seamless day-to-day production operations, minimizing downtime, and maintaining high service availability. Collaborate closely with business users, application support teams, vendors, and technology teams to resolve incidents, service requests, and problems within defined SLAs. Job Responsibilities Escalation point-of-contact for all regional and local business unit (LBU) stakeholders/users, ensuring timely resolution of issues and service requests. Take command of high-severity incidents, ensuring clear communication with stakeholders, ownership and resolution tracking. Lead major incident bridges and enforce structured escalation across L1/L2/L3, infrastructure, and vendors to restore services rapidly. Review root cause analysis and drive implementation of permanent fixes and preventive controls. Lead and govern medium to complex production changes, including application enhancements, application and server configuration changes, and capacity scaling. Coordinate with stakeholders to plan and execute release schedules and production rollouts. Daily monitoring of ticket queues to ensure appropriate assignment, timely updates, and effective tracking of resolution progress. Lead daily triage calls to prioritize issues, resolve operational blockers, and drive timely action across business support and technical teams. Deliver daily executive summary reports to leadership, highlighting key issues, ticket status and overall application health Onboard new LBUs onto the application, including configuration setup and access control management. Proactively track operational issues to enhance application stability and performance.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-actuarial-techops-at-prudential-plc-b60208

Source: https://jobsbylevel.com/jobs/senior-manager-actuarial-techops-at-prudential-plc-b60208

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-manager-actuarial-techops-at-prudential-plc-b60208.

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