# Senior Manager, Coach & Instructor Enablement at Multiverse

Multiverse is hiring a Senior Manager, Coach & Instructor Enablement in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Multiverse](https://jobsbylevel.com/go/d2e04bd4-7bd9-4a64-bb02-68b6fe04fe60?utm_medium=ai-agent).

AI Level 1, AI centrality 19 out of 100. Remote (London).

## Details

- Company: [Multiverse](https://jobsbylevel.com/companies/multiverse)
- AI level: AI Level 1 (score 19 out of 100)
- Location: Remote (London)
- Posted: September 16, 2026
- Apply: https://jobsbylevel.com/go/d2e04bd4-7bd9-4a64-bb02-68b6fe04fe60?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-coach-instructor-enablement-at-multiverse-49ba45

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## Description

Every team has AI. Few have mastered it. Humans were built to adapt, but AI is now moving faster than most workforces can. Multiverse is the AI adoption layer: the missing link between the AI tools that companies have invested in and the people expected to use them. Our ambition is to put AI capability in every worker’s hands. Apprenticeships got us started: we’ve trained over a third of the UK’s data and AI apprentices, worked with a third of the FTSE 100, and generated £2bn+ in verified ROI. Now Mastry, our new adaptive learning platform, takes that further, guiding a company’s AI workforce transformation from start to finish. Mae, our AI guide inside Mastry, is a real-time AI agent that thinks, speaks, listens and sees, working alongside the tools you already use, like Claude and Copilot. We closed our latest fundraising round in April 2026, with $500m+ raised in total from VC partners including Index Ventures, General Catalyst, Schroders Capital and Lightspeed. With a $2.1bn valuation, we are Europe’s first EdTech double unicorn, and we are just getting started. If you want to shape how the workforce wins in the AI era, come and join us. Senior Manager, Coach & Instructor Enablement FTC 14 months Coach & Instructor Enablement exists to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale. You will enhance our existing strategy and lead the team through its exciting next stage of growth. The team will form around four capability pillars and a new Enablement Operations platform. You will be building that structure while it delivers across a large delivery organisation that supports thousands of learners. Priorities will shift underneath you as delivery data moves, and part of the job is deciding what starts, what stops, and most importantly what must not slip. This is a role for a strong operator who excels at influencing and collaborating across complex teams and departments. A proven track record of getting work done across teams with clear asks, embedding shared measures of success, and creating an environment where there is no ambiguity about who owns what is are the keys to success within this role. You will lead a team of six specialists supporting hundreds of coaches and instructors across all learner programmes. What you'll own Delivery Fundamentals : the standard for what good coaching and instruction look like, QA against that standard, calibration in partnership with Delivery and Quality Operational & Regulatory Change : every coach and instructor has the process, tooling and regulatory knowledge to deliver, and gets it before the change reaches a learner. Technical Skills & Programme Requirements : coaches and instructors are current and designated on the technical content they deliver. Timely Assessment & Achievement : shared ownership for timely learner achievement. Enablement Operations & Systems : the foundation underneath all four. Key Responsibilities Set the direction and deliver results.. Define the owner, mandate and measures for each pillar, help prioritise and sequence work, and make trade-offs needed to deliver the greatest business impact. Build Enablement Operations SMEs own skills and requirements while operations gets the enablement to the right people, on time, and tracks who did it. Prioritise and re-prioritise without drama. Run a single visible enablement roadmap, say no clearly, and re-sequence when delivery data, business need or regulatory change demands it. Delivering through other teams. Partner with Learning on programme and content change, Operations on process, Quality on the coaching standard, and Delivery on learner retention and achievement. Close the feedback loop with Delivery Leadership. React to performance trends from monthly calibration, observations and delivery data. Lead and develop six specialists through regular 1:1s, feedback, and clear individual measures. Skills &

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