# Senior Manager, COMPASS Navigator Team at Sanofi

Sanofi is hiring a Senior Manager, COMPASS Navigator Team in Cambridge, United States. It pays $122k-$177k a year and Level rates it Little AI ●○○○; you can [apply on Sanofi](https://jobsbylevel.com/go/b27ce4ad-d382-496d-b3f8-c15dbaf19e3f?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Cambridge, MA.

## Details

- Company: [Sanofi](https://jobsbylevel.com/companies/sanofi)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Cambridge, MA
- Salary: $122k-$177k
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/b27ce4ad-d382-496d-b3f8-c15dbaf19e3f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-compass-navigator-team-at-sanofi-1a5dad

## Description

Job Titile: Senior Manager, COMPASS Navigator Team Location: Remote About the Job Lead and inspire a specialized team of Case Managers dedicated to delivering best-in-class patient support services for Tzield, Sanofi's first and only disease-modifying therapy for Type 1 Diabetes (T1D). As the Senior Manager for the COMPASS Navigator program, you will provide day-to-day oversight and operational leadership to ensure that T1D patients and their families receive seamless, high-touch support throughout their entire treatment journey. The patient journey for Tzield is uniquely complex, requiring coordination across insurance access, infusion administration, and long-term follow-up. Your leadership will be critical in ensuring that every patient who is appropriate for Tzield has the opportunity to access it. We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every day, pursuing progress to make a real impact on millions of patients around the world. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main Responsibilities Management of Day-to-Day Operations and Case Oversight Provide direct day-to-day oversight and mentorship to the COMPASS Navigators (CNs) supporting T1D patients on Tzield Focus is on case and quality oversight, and operational excellence Foster a culture of accountability, empathy, and continuous improvement Manage team capacity, caseload distribution, and coverage planning to ensure no patient is without support Serve as an escalation point for complex, high-risk, or sensitive patient cases — including high-need patients and caregivers in stressful situations Represent assigned CNs on Specialty Pharmacy (SP) calls, streamlining coordination Quality Assurance & Case Quality Oversight Own end-to-end case quality, including: Data entry quality to ensure accurate and compliant entry and documentation Quality of patient and caregiver interactions — listening to calls and leveraging AI generated insights to evaluate communication effectiveness. Case reviews - assessing whether CNs leveraged all available means of communication and exhausted all resource options, including connecting patients with internal resources and other support services, assessing case closure reasons Supporting SOP updates, Work Instructions, Job Aides, and meeting notes, and maintaining the SharePoint site to ensure it remains organized and easily accessible Focus Areas CRM Updates — Lead or support User Acceptance Testing (UAT) for system updates to ensure functionality and CN readiness Telephony Systems Management — Oversee telephony platform operations and troubleshooting as needed PAP (Patient Assistance Program) SME — Review PAP requests prior to the larger team discussion; serve as subject matter expert for CN guidance Escalation requests — Manage and resolve escalations through the appropriate channels Clinical Review — Provide an additional clinical review layer for cases and escalate to Medical when appropriate Copay SME — Review documentation submitted and support CNs in obtaining reimbursement for patients and/or HCPs Program

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-compass-navigator-team-at-sanofi-1a5dad

Source: https://jobsbylevel.com/jobs/senior-manager-compass-navigator-team-at-sanofi-1a5dad

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