# Senior Manager - Customer Experience, APAC at Halter

Halter is hiring a Senior Manager - Customer Experience, APAC in Auckland, New Zealand. Level rates it Little AI ●○○○; you can [apply on Halter](https://jobsbylevel.com/go/1ec68c30-37f5-464e-874a-aaacf34515a2?utm_medium=ai-agent).

AI Level 1, AI centrality 15 out of 100. Auckland.

## Details

- Company: [Halter](https://jobsbylevel.com/companies/halter)
- AI level: AI Level 1 (score 15 out of 100)
- Location: Auckland
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/1ec68c30-37f5-464e-874a-aaacf34515a2?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-customer-experience-apac-at-halter-ca6513

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-manager-customer-experience-apac-at-halter-ca6513

## Description

About Halter At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund , Bessemer Venture Partners , BOND, DCVC , Blackbird , Promus Ventures , Rocket Lab’s Peter Beck and Icehouse ventures . To find out more, visit our LinkedIn & Instagram . About the role When a farmer gets in touch at 3am because a herd needs moving or a virtual fence isn’t holding, they need someone who understands what’s at stake and can get them to a fix. You’ll lead the teams that make that happen. We’re looking for a Senior Manager to lead Customer Experience across APAC. Based at our Customer Experience centre of excellence in Auckland, you’ll lead a growing team of 40+ Support Specialists through five leaders, including our Customer Experience Shift Leads and an Enterprise Customer Experience Lead you’ll hire. You’ll lead two teams: Tier 2 is our 24/7 human support team. It primarily supports APAC and covers the US and South America when their local teams are offline. AI handles Tier 1, so the issues that reach your team are often more complex and technical. You’ll build the team’s confidence and capability to diagnose and resolve more of those issues directly. Enterprise is a new team you’ll build with the lead you hire. Together, you’ll design how we support our largest and most complex customers, from onboarding and regular health checks to spotting risk early and getting expert help to customers when something goes wrong. You’ll co-own APAC Customer Experience strategy with regional and Customer leadership and turn it into a 6 to 12 month roadmap and operating plan. You’ll make the calls on priorities, team structure, staffing and ways of working, and own the results across customer satisfaction, response and resolution times, quality, escalations and cost to serve. You’ll work with Field, Technical Support, Product, Engineering and AI to make the whole support experience work better. You’ll spend time with farmers and ranchers on farm, at events and at our R&D farm, then bring what you learn back into how we support customers and what we build next. What your day could look like Defining what an epic customer experience looks like at Halter, then building the standards, coaching and habits that make it happen on every shift. Co-owning APAC Customer Experience strategy and turning it into a clear 6 to 12 month roadmap. Coaching your Shift Leads to run high-performing teams, setting clear expectations, and holding the bar across every shift. Hiring the Enterprise Lead, then designing and building the Enterprise support model and team with them. Making sure everyone gets a world-class experience, whether they're an APAC customer or another region you're covering out-of-hours. Jumping on the complex, high-impact, or high-risk stuff, and using those moments to coach the team. Building Tier 2’s technical capability so more complex issues are resolved quickly and independently. Owning coverage, rostering and capacity so the 24/7 operation keeps pace with global growth. Spending time on farm with customers, with our field reps, and at our R&D farm Partnering with our field teams on customer

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-customer-experience-apac-at-halter-ca6513

Source: https://jobsbylevel.com/jobs/senior-manager-customer-experience-apac-at-halter-ca6513

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-manager-customer-experience-apac-at-halter-ca6513.

Get job alerts: https://jobsbylevel.com/newsletter