# Senior Manager - Customer Segmentation and Experience at ANZ

ANZ is hiring a Senior Manager - Customer Segmentation and Experience in Melbourne, Australia. Level rates it Little AI ●○○○; you can [apply on ANZ](https://jobsbylevel.com/go/6821196a-8276-44cc-be52-358f2492db83?utm_medium=ai-agent).

AI Level 1, AI centrality 18 out of 100. Melbourne.

## Details

- Company: [ANZ](https://jobsbylevel.com/companies/anz)
- AI level: AI Level 1 (score 18 out of 100)
- Location: Melbourne
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/6821196a-8276-44cc-be52-358f2492db83?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-customer-segmentation-and-experience-at-anz-39e5f1

## Description

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one. About the Role As Senior Manager, Customer Segmentation & Experience in Customer Proposition & Strategy, you will lead the customer strategy, customer segmentation, customer segment proposition and customer experience agenda for Business & Private Bank. The role exists to create clear accountability for understanding customer needs, defining priority customer segments, developing customer segment propositions, improving customer experience outcomes and embedding customer strategy across B&PB to support growth and customer outcomes. The role is also accountable for championing a customer-first culture across the division, ensuring customer needs, insights and outcomes are central to decision making, prioritisation and investment. It will build a high-performance culture through clear accountability, disciplined execution, continuous improvement and strong team capability Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type : Permanent, Full-Time Location: Brisbane/Sydney/Melbourne What will your day look like? As Senior Manager, Customer Segmentation & Experience, you are accountable for: • Lead customer segmentation, customer strategy and customer segment proposition development across Business & Private Bank. • Embed customer strategy across B&PB, ensuring customer needs, insights and priorities inform business planning, investment decisions and proposition development. • Lead customer research needs identification and market analysis to identify growth opportunities and improve customer outcomes. • Lead customer experience strategy, journey design and Voice of Customer programs, including Strategic NPS and customer insight frameworks. • Drive customer experience improvement through the identification of customer pain points, journey opportunities, customer feedback and performance insights. • Champion a customer-first culture across the division, influencing leaders and teams to place customer outcomes at the centre of decision making. • Build customer experience, customer strategy and proposition capability across B&PB, including the establishment of standards, governance and best practice. • Foster a high-performance culture through clear accountability, disciplined execution, continuous improvement and ongoing capability development. • Partner across product, marketing, distribution, data, operations and frontline teams to deliver integrated customer and business outcomes. • Lead and develop a high-performing team while providing thought leadership and strategic advice to senior stakeholders across B&PB. What will you bring? To grow and be successful in this role, you will ideally bring the following: Extensive experience in customer strategy, customer segmentation, customer proposition development and customer experience. Strong customer research, insight generation and analytical capability, with the ability to translate customer needs and market trends into strategic actions. Experience designing and delivering customer segment propositions that improve customer and business outcomes. Experience leading Voice of Customer (VoC), NPS and customer experience measurement programs at scale. Experience leading customer journey design, service improvement and customer experience transformation initiatives.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-customer-segmentation-and-experience-at-anz-39e5f1

Source: https://jobsbylevel.com/jobs/senior-manager-customer-segmentation-and-experience-at-anz-39e5f1

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-manager-customer-segmentation-and-experience-at-anz-39e5f1.

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