# Senior Manager, Customer Service FSOP at Coca-Cola

Coca-Cola is hiring a Senior Manager, Customer Service FSOP in Atlanta, United States. It pays $116k-$142k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/3592464b-ad0f-4fc1-a730-ddf1037c758c?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. US - GA - Atlanta.

## Details

- Company: [Coca-Cola](https://jobsbylevel.com/companies/coca-cola)
- AI level: AI Level 1 (score 38 out of 100)
- Location: US - GA - Atlanta
- Salary: $116k-$142k
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/3592464b-ad0f-4fc1-a730-ddf1037c758c?utm_medium=ai-agent

## Description

Job Description Summary: The Senior Manager, FSOP Customer Service leads a team of Customer Service professionals within NAOU Customer Operations and serves as the primary customer-facing facilitator between Coca-Cola North America and the Foodservice Distribution Network. This role ensures customers have a single point of contact for order questions, changes, issues, and fulfillment updates across all CCNA packages. The Senior Manager is responsible for hiring, training, coaching, staffing, and budget management; establishing performance goals; using quality reports and Salesforce dashboards to monitor results; and prioritizing work to deliver timely, best-in-class support. A key focus of the role is ensuring customers receive clear, proactive, and accurate communication about the status of their orders, including updates on delays, product availability, order changes, and issue resolution. The role oversees order management activities and provides support to account teams and sales while promoting consistent customer purchasing processes. It also guides team members in partnering with appropriate NAOU stakeholders to resolve customer issues, reviews service and order fulfillment metrics—including time to close, first response, and inquiry data—and analyzes trends to improve the customer experience and strengthen service delivery. Function Related Activities/Key Responsibilities: · Manage and ensure CS Associates meet service SLAs · Drive the execution of projects from inception to completion. · Register and train Customers myCoke website · Onboarding new customers · Expedite Orders · Customer Order Change Request · Transportation Issues / Plant Cuts / General Product Information · Over, short, and damaged process · Process Order Changes Based on Delivery Block Reports · Duplicate, missing, or incorrect orders · System support for warehouse Qualifications & Requirements · Bachelor’s degree required · 5 or more years of experience in Customer Service, Supply Chain, or Warehouse Operations. · Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI) · Willingness to experiment and iterate with Automation and emerging AI capabilities. · Experience with SAP (P08, P40, BW, IC, R/3), OTM · Experience with Salesforce (Thirsty) · Knowledge of the Order to Cash Life Cycle · Advanced understanding of Customer Service · Basic fundamentals of Supply Chain Management · Solid communication skills Skills & Capabilities Customer Service Leadership: Ability to lead and inspire a high‑performing Foodservice On‑Premise (FSOP) customer service team that consistently meets Coca‑Cola’s standards for efficiency, responsiveness, and reliability. Foodservice Distribution Expertise: Deep understanding of the FSOP customer network, including distributor operations, bottler partnerships, and fulfillment processes across Coca‑Cola North America’s system. Order‑to‑Cash Lifecycle Management: Advanced knowledge of end‑to‑end order management including order entry, validation, modification, delivery coordination, and resolution of transportation or inventory issues. System & Technology Proficiency: Strong working experience with SAP (P08, P40, BW, IC, R/3), Salesforce (Thirsty), OTM, and warehouse management tools, with the ability to integrate data and dashboards into daily decision‑making. Data & Reporting Analysis: Proficiency in Microsoft Excel, Power BI, and reporting platforms to extract performance metrics, identify service gaps, and drive actionable insights. Automation & Digital Enablement: Experience leveraging automation and emerging AI capabilities to streamline manual processes, enhance order accuracy, and improve service agility. Operational & Process Improvement: Proven ability to analyze service trends, resolve root causes, and implement workflow enhancements that strengthen the end‑to‑end customer experience. Cross‑Functional Collaboration: Skilled in partnering with internal teams such as Sales,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-customer-service-fsop-at-coca-cola-2763ef

Source: https://jobsbylevel.com/jobs/senior-manager-customer-service-fsop-at-coca-cola-2763ef

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-manager-customer-service-fsop-at-coca-cola-2763ef.

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