# Senior Manager - Customer Service - IBP & Excellence Lead at Diageo

Diageo is hiring a Senior Manager - Customer Service - IBP & Excellence Lead in Bengaluru, India. Level rates it Works on AI ●●●○; you can [apply on Diageo](https://jobsbylevel.com/go/67428be3-f274-47fd-a36a-fb90a416a4e1?utm_medium=ai-agent).

AI Level 3, AI centrality 65 out of 100. Bangalore, India.

## Details

- Company: [Diageo](https://jobsbylevel.com/companies/diageo)
- AI level: AI Level 3 (score 65 out of 100)
- Location: Bangalore, India
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/67428be3-f274-47fd-a36a-fb90a416a4e1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-customer-service-ibp-excellence-lead-at-diageo-20e098

## Prepare for this job

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## Description

Job Description : About us: With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life’s moments mean a little more. About the role : Supply Chain Transformation Projects Lead end-to-end technology and transformation projects across Planning, Logistics, and Customer Service. Identify business pain points and translate them into scalable technology and automation solutions. Drive multiple cross-functional initiatives simultaneously, ensuring delivery within scope, timelines, and expected business outcomes. Develop business cases, implementation roadmaps, and value realization plans for transformation initiatives. Digital Planning & Technology Enablement Support the implementation, enhancement, and optimization of Supply Chain Planning platforms such as o9, Kinaxis, SAP IBP, Anaplan, or similar tools. Collaborate with business users to improve planning processes, system capabilities, and user adoption. Recommend and implement digital solutions that enhance planning accuracy, operational efficiency, and customer service. AI, Automation & Innovation Identify opportunities to leverage Agentic AI, Generative AI, machine learning, and automation to transform supply chain processes. Design and develop AI-powered use cases that improve planner productivity, automate repetitive tasks, and enhance decision-making. Build or coordinate the development of intelligent assistants, plugins, workflows, and digital tools to solve business problems. Evaluate emerging technologies and recommend innovative solutions aligned with business priorities. Advanced Analytics & Process Improvement Analyze operational and planning data to identify trends, inefficiencies, and improvement opportunities. Apply analytical techniques to support decision-making and quantify business impact. Design KPI dashboards and digital reporting solutions that provide actionable insights. Drive continuous process improvement through automation, analytics, and technology. Technology & Vendor Management Evaluate technology vendors and digital solutions based on business requirements, technical fit, scalability, and return on investment. Partner with internal Technology teams and external implementation partners to ensure successful delivery of projects. Where appropriate, develop lightweight in-house tools, utilities, or prototypes to accelerate business outcomes. Manage implementation governance, testing, deployment, and post-implementation stabilization. Functional Competencies: Supply Chain Planning Logistics & Customer Service Operations, Supply Chain Digital Transformation, Business Process Improvement Technology, Program Management, Advanced Analytics, AI & Automation Strategy, Vendor Evaluation & Management Product & Solution Design, Change Management, Business Case Development, Value Realization Technical Competencies: o9 Solutions / Kinaxis / SAP IBP / Anaplan / Blue Yonder, SAP ERP Power BI SQL (preferred) Python (preferred) Data Analytics & Visualization API Integration Concepts Workflow Automation Platforms Low-code/No-code Development Agentic AI & Generative AI Platforms AI Assistants, Plugins & Workflow Development Microsoft Power Platform (desirable) Success Measures, Successful delivery of digital transformation projects, Business value realized through technology implementations. Reduction in manual effort through automation. Adoption and utilization of planning platforms AI use cases successfully deployed and scaled Improvement in

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