# Senior Manager, Enterprise Support, Global Financial Services, Strategic Industries - Global Financial Services at Amazon

Amazon is hiring a Senior Manager, Enterprise Support, Global Financial Services, Strategic Industries - Global Financial Services in New York, United States. It pays $221k-$299k a year and Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/7f67485e-c8ae-4029-98c9-d8255bd03c33?utm_medium=ai-agent).

AI Level 1, AI centrality 25 out of 100. US, NY, New York.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 25 out of 100)
- Location: US, NY, New York
- Salary: $221k-$299k
- Posted: August 25, 2026
- Apply: https://jobsbylevel.com/go/7f67485e-c8ae-4029-98c9-d8255bd03c33?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-enterprise-support-global-financial-services-strategic-industries-global-financial-services-at-amazon-350605

## Prepare for this job

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## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. As an increasing number of large enterprises move their critical systems to the cloud we are in need of high-powered technical leaders to help Amazon's largest and most strategically important Global Financial Services customers navigate the operational challenges of cloud computing. You will work with our top-tier customers in capital markets, insurance, and banking and payments supporting the software development life-cycle for cloud services operations management of active services and business relationships with AWS. In this role you will have the opportunity to help shape and execute a strategy to build mind-share and broad use of Amazon Web Services with some of our largest customers. You must possess management and customer-facing skills that enable you to represent AWS well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, regulatory requirements, and risk management. You should also have a demonstrated ability to think strategically about business product and technical challenges as you help our customers take advantage of the efficiencies cost savings and quick innovation available only in the cloud. As Enterprise Support Manager you will lead a team delivering AWS Unified Operations (UOps) to Global Financial Services (GFS) customers. Your team of Technical Account Managers serve as the primary operational point of contact for your customers helping to plan review and oversee ongoing operations of business critical applications through application-specific reviews proactive monitoring custom runbooks and rapid critical incident response. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS's largest application workloads. You will lead operations reviews both internally and with your customers while constantly seeking ways to improve your customer's AWS experience. In this role you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers. Key job responsibilities • Every day will bring new and exciting challenges on the job while you: • Champion and advocate for Global Financial Services customers within Amazon Web Services (be their voice) • Develop and lead a team of Technical Account Managers responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible • Participate in deep architectural discussions to ensure solutions are designed for successful deployment and operational resilience in the cloud • Help Global Financial Services customers define IT and business processes that work well with cloud deployments • Engage with Director and C-Level executives to translate business needs into technical and operational plans • Work with AWS executive leadership to influence the product roadmap • Drive proactive operational and security risk mitigation through application-specific reviews custom runbooks and rapid critical incident response • Provide detailed reviews of service disruptions metrics and detailed pre-launch planning About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-enterprise-support-global-financial-services-strategic-industries-global-financial-services-at-amazon-350605

Source: https://jobsbylevel.com/jobs/senior-manager-enterprise-support-global-financial-services-strategic-industries-global-financial-services-at-amazon-350605

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-manager-enterprise-support-global-financial-services-strategic-industries-global-financial-services-at-amazon-350605.

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