# Senior Manager, Frontline Technology and Process Transformation at Singtel

Singtel is hiring a Senior Manager, Frontline Technology and Process Transformation in Sydney, Australia. Level rates it Little AI ●○○○; you can [apply on Singtel](https://jobsbylevel.com/go/35a181f2-2a4c-4f56-8e97-5dc52050fb93?utm_medium=ai-agent).

AI Level 1, AI centrality 25 out of 100. Sydney, Australia.

## Details

- Company: [Singtel](https://jobsbylevel.com/companies/singtel)
- AI level: AI Level 1 (score 25 out of 100)
- Location: Sydney, Australia
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/35a181f2-2a4c-4f56-8e97-5dc52050fb93?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-frontline-technology-and-process-transformation-at-singtel-a2fab8

## Description

Every day, thousands of retail team members rely on technology, systems and processes to deliver great customer experiences. When those tools work well, customers are served faster, teams are more productive, and the business performs better. We're looking for a Senior Manager, Frontline Technology & Process Transformation to improve the systems, tools and processes that support our frontline teams. Working across Retail, Technology and Transformation, you'll drive initiatives that simplify ways of working and enhance customer and team experiences. This is an opportunity for a transformation leader, product manager or technology-enabled change professional who enjoys solving complex business challenges, influencing senior stakeholders and delivering meaningful outcomes at scale. The role Reporting to the Senior Director, Transformation & Delivery, you'll lead a portfolio of technology and process initiatives that support our frontline teams across Australia. Working closely with Retail Operations, Technology, Digital and Customer Experience teams, you'll translate operational challenges into practical solutions, establish governance and prioritisation frameworks, and ensure transformation initiatives deliver measurable business value. You'll play a key role in simplifying complexity, improving adoption of frontline technologies, and creating more seamless experiences across the customer journey. What you'll do Lead technology and process initiatives that drive meaningful improvements across Retail channels. Identify opportunities to simplify systems, improve customer and team experiences, and remove operational complexity. Translate business needs and frontline insights into prioritised initiatives, clear requirements and actionable roadmaps. Partner with Retail, Technology and Digital teams to design and deliver scalable solutions that drive measurable outcomes. Establish governance, prioritisation and reporting frameworks to guide investment, risk management and delivery decisions. Coordinate the delivery of initiatives from discovery through to implementation, ensuring stakeholders remain aligned and informed. Track benefits realisation and adoption, ensuring solutions deliver sustainable value for customers, teams and the business. What you'll bring Proven experience leading transformation, product, technology or operational improvement initiatives within retail, telecommunications or other customer-facing environments. Strong product management, transformation or delivery leadership experience, with the ability to translate business challenges into practical solutions. Experience establishing governance, prioritisation and decision-making frameworks across multiple stakeholders and competing priorities. Demonstrated ability to influence senior stakeholders and work effectively across business, technology and frontline teams. Strong business analysis and problem-solving skills, including process improvement, requirements gathering and solution design. Experience partnering with technology teams and working across CRM, CMS and analytics platforms to identify opportunities, shape business requirements, prioritise investment and deliver transformation outcomes. Exposure to Salesforce, Adobe Experience Manager (AEM), Power BI, BigQuery, Google Analytics or similar enterprise platforms is highly regarded. Strong commercial, customer and operational acumen, with experience delivering initiatives in complex and fast-paced environments. Why Optus? Bring your expertise to a role where you'll build capability, influence change and help improve the everyday experience of customers and teams across Australia. At Optus, you'll be supported to make a meaningful contribution while working alongside passionate and collaborative people. Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners - making everyday life a little more affordable. Genuine Flexibility -

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-frontline-technology-and-process-transformation-at-singtel-a2fab8

Source: https://jobsbylevel.com/jobs/senior-manager-frontline-technology-and-process-transformation-at-singtel-a2fab8

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Level. https://jobsbylevel.com/jobs/senior-manager-frontline-technology-and-process-transformation-at-singtel-a2fab8.

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