# Senior Manager, Home Lending Sales & Customer Experience at Upstart

Upstart is hiring a Senior Manager, Home Lending Sales & Customer Experience in Columbus, United States. It pays $105k-$145k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/d0f0d050-83b8-4d96-b41a-15b3c3520858?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Columbus, OH, USA.

## Details

- Company: [Upstart](https://jobsbylevel.com/companies/upstart)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Columbus, OH, USA
- Salary: $105k-$145k
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/d0f0d050-83b8-4d96-b41a-15b3c3520858?utm_medium=ai-agent

## Description

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team The Home Lending Sales & Customer Experience team plays a critical role in helping borrowers navigate their lending journey, from initial application through loan funding. Our team brings together sales, licensed loan advisors, and customer experience operations to help borrowers make informed decisions, overcome obstacles, and access the right lending solutions. As the Senior Manager, Home Lending Sales & Customer Experience, you will lead the strategy and execution of our borrower-facing operations, with accountability for application-to-funding conversion, sales performance, and customer experience. You'll oversee internal teams and external partners while collaborating closely with Product, Growth, Credit, Risk, Compliance, and Operations to create a seamless, efficient, and scalable lending experience. How you’ll make an impact Lead and develop high-performing Sales, Licensed Loan Advisor (LLA), and Customer Experience teams, establishing clear performance expectations, coaching practices, and accountability for results. Own the strategy and execution of Home Lending sales and customer engagement, driving improvements in application-to-funding conversion, borrower engagement, and overall loan production. Develop and optimize sales strategies, customer outreach, and lead management practices to improve borrower contact rates, application completion, and conversion throughout the lending funnel. Use funnel analytics, customer behavior, and operational performance data to identify conversion opportunities, diagnose friction points, and implement targeted improvements. Partner with Product, Engineering, and Growth to improve the digital borrower journey, leveraging frontline insights to influence product priorities, automation, and customer engagement capabilities. Oversee customer experience operations, ensuring timely, accurate, and effective borrower support while balancing service quality, operational efficiency, and sales outcomes. Develop and manage white-label partner support capabilities, ensuring consistent service delivery, partner satisfaction, and alignment with business objectives. Establish scalable performance management frameworks, including sales productivity, conversion metrics, service levels, quality monitoring, and customer satisfaction. Partner with Risk, Compliance, and Legal to ensure sales practices, borrower communications, and licensed lending activities align

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-home-lending-sales-customer-experience-at-upstart-e0f43d

Source: https://jobsbylevel.com/jobs/senior-manager-home-lending-sales-customer-experience-at-upstart-e0f43d

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-manager-home-lending-sales-customer-experience-at-upstart-e0f43d.

Get job alerts: https://jobsbylevel.com/newsletter