# Senior Manager, Patient Assistance Programs, Operations & Analytics at Pfizer

Pfizer is hiring a Senior Manager, Patient Assistance Programs, Operations & Analytics in New York, United States. It pays $124k-$207k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/fef34f8e-7a38-4984-8b91-e8b1a4f710e0?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. United States - New York - New York City.

## Details

- Company: [Pfizer](https://jobsbylevel.com/companies/pfizer)
- AI level: AI Level 1 (score 38 out of 100)
- Location: United States - New York - New York City
- Salary: $124k-$207k
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/fef34f8e-7a38-4984-8b91-e8b1a4f710e0?utm_medium=ai-agent

## Description

Role Summary The Senior Manager, Patient Assistance Programs, Operations & Analytics is responsible for managing Pfizer’s Patient Assistance Programs across Business Units, including Specialty Care, Oncology, and Primary Care. This role combines oversight of PAP operations and vendor performance with responsibility for leveraging data to provide actionable insights that support program strategy, performance monitoring, operational improvements, forecasting, risk identification, and leadership decision-making. The individual will monitor operational, financial, and patient journey performance; strengthen data quality and reporting; and identify trends, risks, and opportunities for improvement. The role will collaborate cross-functionally and with external vendors to drive consistent program execution and data-informed decision-making. Role Responsibilities The Senior Manager will oversee PAP operations, vendor performance, reporting, and analytics across Pfizer’s Patient Assistance Programs, including the Institutional Patient Assistance Program. Key responsibilities include: Analytics, Reporting, and Insights : Serve as an analytics and insights partner to the PAP team, using data to inform program strategy, operational decisions, and leadership decision-making. Translate complex data and reporting into concise insights, recommendations, and leadership-ready presentations. Develop and maintain forecasting models for patient volumes, product demand, operational capacity, and budget planning; evaluate actual performance against forecasts and explain material variances, risks, and opportunities. Analyze PAP enrollment, eligibility, utilization, prescription, refill, fulfillment, call center, financial, and patient journey data across the portfolio to identify trends, risks, performance gaps, and improvement opportunities. Develop and maintain dashboards, scorecards, executive summaries, and recurring reports that provide a clear view of program and vendor performance. Define and monitor key performance indicators and service-level measures across PAP programs and vendors. Conduct targeted analyses to determine the scope, drivers, and impact of operational issues and recommend appropriate actions. Establish processes and controls to validate vendor-reported data and improve the accuracy, consistency, and timeliness of program reporting. Partner with vendors and internal stakeholders to investigate data discrepancies and control gaps, identify root causes, and implement corrective actions. Support reporting for the Pfizer Patient Assistance Foundation Board of Directors, the PAP Steering Committee, Pfizer Inc. Patients Treated reporting, and other approved stakeholders. Identify opportunities to standardize, automate, and improve recurring reporting and analytical processes. Use pre- and post-implementation measures to evaluate whether program or process changes achieve their intended results. Program Operations and Vendor Management: Manage PAP operations across Business Units to support a consistent and effective experience for patients and healthcare providers. Define and monitor vendor performance against business rules, SLAs, quality measures, cost expectations, contractual requirements, and operational outcomes. Manage vendors responsible for PAP administration, including call center operations, application processing, enrollment, refill support, and medicine fulfillment. Lead cross-functional PAP initiatives, managing scope, timelines, dependencies, risks, and stakeholder expectations through implementation. Partner with Patient Services BU Hub Lead(s) to align PAP business rules and establish ways of working that support seamless handoffs and an optimized patient journey into PAP. Partner with Supply Chain, Logistics, the Memphis Distribution Center, Finance, and vendors to align forecast assumptions and support product, capacity, and financial planning. Engage with applicable field-facing colleagues to provide guidance on

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-patient-assistance-programs-operations-analytics-at-pfizer-7dbf00

Source: https://jobsbylevel.com/jobs/senior-manager-patient-assistance-programs-operations-analytics-at-pfizer-7dbf00

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-manager-patient-assistance-programs-operations-analytics-at-pfizer-7dbf00.

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