# Senior Manager, Pension Risk Transfers Administration and Client Experience Management at TD Bank

TD Bank is hiring a Senior Manager, Pension Risk Transfers Administration and Client Experience Management in Toronto, Canada. Level rates it Little AI ●○○○; you can [apply on TD Bank](https://jobsbylevel.com/go/daf583f0-cafd-4861-ad41-0c4b159a45e1?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Toronto, Ontario.

## Details

- Company: [TD Bank](https://jobsbylevel.com/companies/td-bank)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Toronto, Ontario
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/daf583f0-cafd-4861-ad41-0c4b159a45e1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-pension-risk-transfers-administration-and-client-experience-management-at-td-bank-32a2dc

## Description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD General Pay Details: 115,600 - 163,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: The Senior Manager, Pension Risk Transfer Administration and Client Experience Management is responsible for establishing and overseeing the operational delivery model for the Pension Risk Transfer business, with particular focus on the on-boarding and servicing of new pension clients and their pensioners, client data management, third-party administrator oversight and governance, contract negotiation support, and end-to-end operational and risk controls. This is a senior manager role that requires a hands-on operator who can build a new function and team, collaborate with and govern external partners and ensure a high-quality client and annuitant experience. Key Responsibilities: Design and implement the administration and operating model for the Pension Risk Transfer (PRT) business, including roles, processes, controls, service standards, and governance routines Own ongoing day-to-day oversight of third-party administrators and other external vendors supporting onboarding, administration, data management, customer servicing, pension calculations, and payroll Lead contractual negotiations with third-party pension/PRT administrator including establishing service level frameworks /vendor scorecards, defining issue escalation processes, and facilitating management reporting to monitor service, risk, and client outcomes Stand up internal PRT processes to complement third-party administrator's workflows including pensioner data ingestion and reconciliation, proof of life audits, and AML/FCRM governance . Collaborate with internal partners across Procurement, Legal, Pricing, Distribution, Risk, Compliance, Finance and business leaders to ensure smooth end-to-end delivery. Support maintenance of annuity contract language, administrative requirements, process documentation, and change control in partnership with Legal and product stakeholders Ensure operating processes comply with regulatory, audit, privacy, recordkeeping, and internal risk management expectations Identify operational improvement opportunities and leverage AI/technology to drive efficiency Qualifications / Experience: Bachelor’s degree in Business, Operations, Finance, Law, Actuarial Science, or a related field. 7+ years of experience in pension or group annuities administration, retirement operations. Strong experience managing third-party vendors and service providers, including service governance, SLAs, issue management, and performance oversight. Experience supporting or leading contract negotiation, operational due diligence, and implementation of outsourced services. Strong understanding of defined benefit pension administration, onboarding/transition processes, operational risk/control frameworks and pension plan member life cycle and associated operational activities at different stages. Ability to work through ambiguity and build processes in a new business environment. Success Profile: Highly organized and execution-oriented Strong vendor management and governance mindset Confident handling contract and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-pension-risk-transfers-administration-and-client-experience-management-at-td-bank-32a2dc

Source: https://jobsbylevel.com/jobs/senior-manager-pension-risk-transfers-administration-and-client-experience-management-at-td-bank-32a2dc

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-manager-pension-risk-transfers-administration-and-client-experience-management-at-td-bank-32a2dc.

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