# Senior Manager, PMT-ES, Amazon Connect Customer at Amazon

Amazon is hiring a Senior Manager, PMT-ES, Amazon Connect Customer in Seattle, United States. It pays $199k-$270k a year and Level rates it Works on AI ●●●○; you can [apply on Amazon](https://jobsbylevel.com/go/13c5835e-52be-4868-8c2a-a7bf96083424?utm_medium=ai-agent).

AI Level 3, AI centrality 65 out of 100. US, WA, Seattle.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 3 (score 65 out of 100)
- Location: US, WA, Seattle
- Salary: $199k-$270k
- Posted: June 30, 2026
- Apply: https://jobsbylevel.com/go/13c5835e-52be-4868-8c2a-a7bf96083424?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-pmt-es-amazon-connect-customer-at-amazon-94a32b

## Prepare for this job

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## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Amazon Connect is an innovative cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple user experiences. We are looking for a passionate, talented, and experienced Senior Product leader to join Amazon Connect's Workforce Acceleration team responsible for the capabilities that help companies configure and improve their contact center performance. You will play a crucial role in developing the next generation of generative AI infused agent manager and end-customer experience capabilities and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus. As a Senior Product leader on our team you will drive strategic initiatives from conception through completion. You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven customer-obsessed decisions and work with leadership across AWS to prioritize your programs. The position is a rare opportunity to join a fast-growing business and help shape the technology and product as we grow. This team is a great fit for you if: You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal. You are sensitive to customer needs and interested in working on a service that will be used directly and indirectly by millions of customers and has a meaningful impact to their functions and interactions. You'd like to be directly responsible for solving real customer problems. You are a passionate learner and are motivated to take on new challenges. You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems but also enjoy work life balance. Learn more about Amazon Connect: https://aws.amazon.com/connect/. Key job responsibilities • Define creative high quality and clear product roadmaps based on customer and stakeholder needs team strategy and vision • Develop detailed crisp business requirements and user stories that can be used to create product specifications and architecture for the capabilities offered • Define target customer segment engage and onboard initial customers and advocate on their behalf to define product vision iteratively • Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set • Manage prioritization and trade-offs among needs of various customer and stakeholder groups as well as system performance and scalability. • Create buy-in for product vision and roadmap both internally and across key partners • Proactively identify and resolve issues that may impair the team's ability to meet strategic or technical goals. • Drive executive communications and alignment on strategy and vision. About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative

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