# Senior Manager, Product Management Technical, External Services, Amazon Connect Customer at Amazon

Amazon is hiring a Senior Manager, Product Management Technical, External Services, Amazon Connect Customer in Seattle, United States. It pays $199k-$270k a year and Level rates it Works on AI ●●●○; you can [apply on Amazon](https://jobsbylevel.com/go/cc1a36e6-27da-4ec4-8630-0ed314c352aa?utm_medium=ai-agent).

AI Level 3, AI centrality 70 out of 100. US, WA, Seattle.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 3 (score 70 out of 100)
- Location: US, WA, Seattle
- Salary: $199k-$270k
- Posted: September 11, 2026
- Apply: https://jobsbylevel.com/go/cc1a36e6-27da-4ec4-8630-0ed314c352aa?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-product-management-technical-external-services-amazon-connect-customer-at-amazon-e08877

## Prepare for this job

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## Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers. Amazon Connect Customer is an agentic customer experience offering that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect Customer businesses deploy intelligent self-service across voice and digital channels that understands natural language, draws from knowledge sources, and takes action on behalf of customers. Amazon Connect Customer leverages agentic AI across AWS and Amazon services including Amazon Bedrock, Amazon Lex, Amazon Polly, and Amazon Transcribe to deliver sub-second voice latency human-like conversational quality and self-healing intelligence that detects where AI fails and continuously improves. With this technology we are transforming the way customers interact with businesses and how agents service them. A key part of this role is leading conversational AI and end-customer self-service across Amazon Connect Customer. You will own the voice AI agent strategy speech technologies and the full self-service experience that defines how end-customers interact with businesses. This includes driving low-latency multi-lingual human-like conversational quality and self-healing intelligence that detects where AI fails, optimizes knowledge, simulates before deployment, and learns continuously from production traffic. You will navigate 1P and 3P foundation model decisions and lead the evolution of agentic experiences for customer service. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple user experiences. We are looking for a passionate, talented, and experienced Sr. Manager, Product Management to lead Amazon Connect Customer's conversational AI and end-customer self-service product team. You will be responsible for the vision strategy and execution of the capabilities that help companies deliver agentic self-service experiences at scale across all personas. You will lead a team of product managers developing the next generation of generative AI infused end-customer self-service capabilities and drive the design and delivery of high-scale resilient systems while maintaining a constant customer focus. As a Sr. Manager on our team you will set strategic direction from conception through completion hire and develop senior product managers and build a high-performing PM team. You will work cross-functionally across engineering applied science design and GTM to solve challenging problems using the latest technologies. You will make data-driven customer-obsessed decisions and work with leadership across AWS to prioritize your programs. The position is a rare opportunity to lead within a fast-growing business at the cutting edge of applied AI and help shape the technology and product as we grow. You will define the direction for the next generation of conversational AI and agentic self-service at AWS delivering high-scale resilient systems while maintaining a constant customer focus. Key job responsibilities • Define and communicate a compelling product vision and multi-year roadmap for your portfolio

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-product-management-technical-external-services-amazon-connect-customer-at-amazon-e08877

Source: https://jobsbylevel.com/jobs/senior-manager-product-management-technical-external-services-amazon-connect-customer-at-amazon-e08877

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