# Senior Manager, Retail Operations & Field Communications – Plano, TX at Samsung Electronics

Samsung Electronics is hiring a Senior Manager, Retail Operations & Field Communications – Plano, TX. Level rates it Little AI ●○○○; you can [apply on Samsung Electronics](https://jobsbylevel.com/go/a0894ce0-db11-4277-bb51-a76aee5730f8?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. 6555 Excellence Way, Plano, TX, USA.

## Details

- Company: [Samsung Electronics](https://jobsbylevel.com/companies/samsung-electronics)
- AI level: AI Level 1 (score 38 out of 100)
- Location: 6555 Excellence Way, Plano, TX, USA
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/a0894ce0-db11-4277-bb51-a76aee5730f8?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-manager-retail-operations-field-communications-plano-tx-at-samsung-electronics-71513e

## Description

Position Summary This role is not eligible for immigration sponsorship. Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Division Overview The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, the SEA Retail Division is delivering a consumer experience to maximize both sales and consumer satisfaction. If you are an individual who looks forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America’s Retail Division has a fulfilling home and work family for you. Role & Responsibilities In this role, the Sr. Manager directs asset allocation, systems activation and administration, onboarding/offboarding of field associates in partnership with a third-party vendor, while also owning the field-facing communications strategy — including communication rhythms, templates, and executive reporting — that keeps the field informed, aligned, and focused on driving sell-out. The Sr. Manager sets policy and standard operating procedures, leads and develops a team of managers, specialists, and coordinators, and drives cross-functional alignment on process, communications, and partner operations changes. This role owns planning and execution for new initiative rollouts, sets and reports against key performance indicators, and provides executive-level updates. The Sr. Manager also partners closely with the Director of Retail Partner Operations, proactively surfacing field and vendor insights to drive actionable pivots and inform strategy for future initiatives. Success in this role requires strategic thinking balanced with hands-on execution, and strong stakeholder management across Field, Retail Channel Management, GTM, Strategy, Merchandising, Design, Technology, Logistics, Marketing, Service, HR, and Finance teams at both Global and North American levels. Skills and Qualifications Position Objective Retail Field Operations Own and lead the onboarding/offboarding program for all field associates, directing a team of vendor partners across administrative management, systems provisioning, field tools, and reporting, and holding teams accountable to service-level targets. Manage user access administration and VOC issue resolution for field sales platforms (MCS, FedEx DeskNet, etc.), serving as the initial escalation point to ensure day-to-day platform support and user alignment. Lead the design, implementation, and rollout of operational processes and tools to support field teams; manage operating budgets,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-retail-operations-field-communications-plano-tx-at-samsung-electronics-71513e

Source: https://jobsbylevel.com/jobs/senior-manager-retail-operations-field-communications-plano-tx-at-samsung-electronics-71513e

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Level. https://jobsbylevel.com/jobs/senior-manager-retail-operations-field-communications-plano-tx-at-samsung-electronics-71513e.

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