# Senior Manager, Retail Warehouse Route to Market Customer Service at Coca-Cola

Coca-Cola is hiring a Senior Manager, Retail Warehouse Route to Market Customer Service in Atlanta, United States. It pays $116k-$142k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/658a6baf-3ed9-4b87-8404-91b333a78447?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. US - GA - Atlanta.

## Details

- Company: [Coca-Cola](https://jobsbylevel.com/companies/coca-cola)
- AI level: AI Level 1 (score 37 out of 100)
- Location: US - GA - Atlanta
- Salary: $116k-$142k
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/658a6baf-3ed9-4b87-8404-91b333a78447?utm_medium=ai-agent

## Description

Job Description Summary: The Senior Manager, Retail Warehouse Route to Market Customer Service leads a team of Customer Service professionals within NAOU Customer Operations and serves as the primary customer-facing facilitator between Coca-Cola North America and the chilled juice network. This role ensures customers have a single point of contact for order questions, changes, issues, and fulfillment updates across all CCNA packages. The Senior Manager is responsible for hiring, training, coaching, staffing, and budget management; establishing performance goals; using quality reports and Salesforce dashboards to monitor results; and prioritizing work to deliver timely, best-in-class support. A key focus of the role is ensuring customers receive clear, proactive, and accurate communication about the status of their orders, including updates on delays, product availability, order changes, and issue resolution. The role oversees order management activities and provides support to account teams and sales while promoting consistent customer purchasing processes. It also guides team members in partnering with appropriate NAOU stakeholders to resolve customer issues, reviews service and order fulfillment metrics—including time to close, first response, and inquiry data—and analyzes trends to improve the customer experience and strengthen service delivery. Function Related Activities/Key Responsibilities: · Manage and ensure CS Associates meet service SLAs · Drive the execution of projects from inception to completion. · Register and train Customers myCoke website · Onboarding new customers · Expedite Orders · Customer Order Change Request · Transportation Issues / Plant Cuts / General Product Information · Over, short, and damaged process · Process Order Changes Based on Delivery Block Reports · Duplicate, missing, or incorrect orders · System support for warehouse Qualifications & Requirements · Bachelor’s degree required · 5 or more years of experience in Customer Service, Supply Chain, or Warehouse Operations. · Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI) · Willingness to experiment and iterate with Automation and emerging AI capabilities. · Experience with SAP (P08, P40, BW, IC, R/3), OTM · Experience with Salesforce (Thirsty) · Knowledge of the Order to Cash Life Cycle · Advanced understanding of Customer Service · Basic fundamentals of Supply Chain Management · Solid communication skills Skills & Capabilities Customer Service Leadership: Demonstrated ability to lead and develop a high-performing customer service team that manages operations for Coca‑Cola’s chilled juice network within the North America Operating Unit (NAOU). Retail Warehouse and Route‑to‑Market Expertise: Deep understanding of the warehouse distribution model, chilled product delivery, and route‑to‑market processes that ensure efficient order management and customer satisfaction. End‑to‑End Order Management: Strong command of the Order‑to‑Cash lifecycle including order creation, modification, shipment coordination, and resolution of transportation, plant, or inventory issues. Technology and Systems Proficiency: Advanced experience with SAP (P08, P40, BW, IC, R/3), Salesforce (Thirsty), and OTM systems; proven ability to leverage these platforms for order tracking, data analysis, and issue management. Data Analysis and Reporting: Skilled at using Microsoft Office applications and Power BI for monitoring service level performance, identifying fulfillment trends, and driving data‑driven decision making. Automation and Process Innovation: Experience experimenting with automation or AI technology to enhance digital workflows, reduce manual effort, and improve delivery accuracy and speed. Cross‑Functional Collaboration: Strong partnership capabilities with internal stakeholders in Supply Chain, Logistics, Sales, and Warehouse operations to align service priorities and resolve issues swiftly. Communication and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-manager-retail-warehouse-route-to-market-customer-service-at-coca-cola-74f5e2

Source: https://jobsbylevel.com/jobs/senior-manager-retail-warehouse-route-to-market-customer-service-at-coca-cola-74f5e2

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-manager-retail-warehouse-route-to-market-customer-service-at-coca-cola-74f5e2.

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