# Senior Monitoring Engineer at Hewlett Packard Enterprise

Hewlett Packard Enterprise is hiring a Senior Monitoring Engineer in Sofia, Bulgaria. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/fe772931-3b2b-4609-9c44-f331a49d10aa).

AI Level 1, AI centrality 34 out of 100. Sofia, Sofia, Bulgaria.

## Details

- Company: [Hewlett Packard Enterprise](https://jobsbylevel.com/companies/hewlett-packard-enterprise)
- AI level: AI Level 1 (score 34 out of 100)
- Location: Sofia, Sofia, Bulgaria
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/fe772931-3b2b-4609-9c44-f331a49d10aa

## Description

Senior Monitoring Engineer This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Senior Monitoring Engineer is responsible for overseeing all aspects of L1 Delivery and training process as well as supporting management with operational and administrative activities. The Senior Monitoring Engineer is also a key knowledge holder and participates in all daily operational activities by supporting MS ITOC Sofia customers. How you will make your mark: Deliver 24/7 strategic account support by proactive monitoring of customer IT Environment. Timely track and respond to customers inquiries, provide resolution, working closely with end customers and senior Engineering staff within the team or other departments Manage professionally customer expectations Keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership Coordinate support activities to ensure business requirements are met. Oversee day-to-day operations, identify areas of improvement and address them directly and report them to management. Ensure that incidents have been correctly assigned to their queue and that the incidents are appropriately being worked and resolved. Reviews assignments and re-balances support responsibilities to meet demand. Reviews Incidents (with assignees) that are approaching, at or past resolution due dates. Guide and mentor team members to achieve goals and creates a positive environment during shifts. Supervises team members duties and performance, providing feedback where necessary and reporting team strengths and weaknesses to management. Monitor team performance and report on delivery metrics. Leading the newcomers’ trainings, evaluating performance and providing feedback. Optimizing the onboarding process based on the business requirements. Lead and contribute to different types of internal projects related to continual improvement, including, but not limited to improving product support, customer satisfaction and team efficiency etc. Support management with administrative duties, based on the business needs. Coordinates operation strategies and activities to ensure the delivery of outstanding customer service while adhering to the company guidelines and requirements. Participate in internal quality, process and practice improvement projects. Supporting management with daily tasks and shift plan scheduling. About you: Bachelor/master degree or in process of obtaining Professional experience: 2-5 years in customer support environment At least 3 years experience in the IT industry Previous Supervisory Experience Preferred Fluent in written and verbal English Strong leadership and mentoring skills with the ability to motivate and develop team members. Customer-focused mindset with a commitment to service excellence. Ability to prioritize, organize, and coordinate activities in a fast-paced 24x7 environment. Proactive approach to continuous improvement, collaboration, and change management. Analytical skills, ability to isolate and solve problems and to follow predefined process, Excellent communication and leadership skills Organizational and time-management skills Experience with organizing and leading training programs

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-monitoring-engineer-at-hewlett-packard-enterprise-649e22

Source: https://jobsbylevel.com/jobs/senior-monitoring-engineer-at-hewlett-packard-enterprise-649e22

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-monitoring-engineer-at-hewlett-packard-enterprise-649e22.

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