# Senior Operations Manager at Nationwide

Nationwide is hiring a Senior Operations Manager. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/9b70ee3e-1423-491b-94e2-5bd412a66f22?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Northampton, United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Northampton, United Kingdom
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/9b70ee3e-1423-491b-94e2-5bd412a66f22?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-operations-manager-at-nationwide-65a928

## Description

Business Banking is one of the fastest‑growing and most energised parts of our organisation and we’re looking for an experienced Operations Manager to join our Business Operations Team. If you thrive in a collaborative, fast‑paced environment, are passionate about developing and supporting our people, with a proven ability to drive improvements and efficiencies across Operations Support, this is your next big opportunity. Business Banking is accelerating - and you'll be joining a community that is ambitious, innovative and deeply committed to working together to deliver great outcomes. This role places you in the Business Operations Loan Servicing and Securities Team, reporting to the Head of Business Operations. The role will provide you the opportunity to influence how we operate, strengthen how we work together and lead the delivery of first-class customer service to our Business Banking lending customers. You'll have accountability for leading a team delivering all aspects of post loan servicing, account administration, payment and account mandates and collateral management for Nationwide's complex commercial lending facilities totalling £7.7bn. The role is within the Business Operations Team, which is part of Business Banking. You will actively contribute to the leadership of the Business Operations Team, optimising resources to provide a compliant and effective service focused on customer experience. This is a 24-month Fixed-Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing On a day-to-day basis, you will be an integral part of the Business Operations Team, leading the Loan Servicing and Securities Team comprising nine team members. You will manage, coach, and develop the teams responsible for the execution and administration of high value loan transactions and securities management across the Social Housing, Project Finance and Commercial Real Estate sectors whilst controlling risks. You will manage and increase effectiveness and efficiency of Business Operations through improvements to working practises as well as coordinating and communication across the wider Business Operations Team, working together to introduce and plan initiatives geared towards operational excellence. You will provide a source of business specialism, experience, and advice for complex transactions across diverse areas including Banking, Securities and Deeds management. You will exercise and monitor appropriate mandate levels across the team to ensure accurate process controls and authorisations. You will mitigate operational risk incidents by using effective measures, ensuring team members are always aware of their purpose, accountabilities, and competency across the team. You will provide Commercial representation and develop relationships with other areas across the Business Banking function and wider Group such as Commercial Credit Risk, Commercial Finance, Group Finance and Technology. Drive key strategic initiatives for the Business Operations Team, bringing teams together around a shared picture of progress and priorities, solving operational challenges together. About you As a minimum requirement, you will have: Proven leadership experience with evidence of creating

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-operations-manager-at-nationwide-65a928

Source: https://jobsbylevel.com/jobs/senior-operations-manager-at-nationwide-65a928

## Cite this page

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