# Senior Operations Support Engineer at Netcompany

Netcompany is hiring a Senior Operations Support Engineer. Level rates it Little AI ●○○○; you can [apply on Netcompany](https://jobsbylevel.com/go/47e2b1c6-ea00-4cbe-85fc-12896f4d3460?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Patras, Greece.

## Details

- Company: [Netcompany](https://jobsbylevel.com/companies/netcompany)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Patras, Greece
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/47e2b1c6-ea00-4cbe-85fc-12896f4d3460?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-operations-support-engineer-at-netcompany-84335a

## Description

Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ So, what are the main responsibilities of the Senior Operations Support Engineer in Netcompany? Joining us as a Senior Operations Support Engineer , you will play a key role in ensuring the reliability, availability, performance, and continuous improvement of complex enterprise IT environments. You will work at the intersection of IT Operations, DevOps, and Site Reliability Engineering (SRE), focusing on production stability, proactive monitoring, observability, automation, and operational excellence. Working closely with DevOps/DevSecOps, Infrastructure, and Database Administration teams, you will drive incident resolution, identify system improvements, optimise performance, and strengthen the reliability of mission-critical services. As the Senior Operations Support Engineer, you will: Manage complex production incidents, lead technical investigations, and perform root-cause analyses to prevent recurring issues and improve service reliability. Define and enhance monitoring and observability strategies, including metrics, logs, dashboards, alerting, and proactive issue detection. Design and maintain monitoring solutions using platforms such as Prometheus, Grafana, Zabbix, Splunk, and Datadog. Monitor and optimise system performance, availability, scalability, and resilience across distributed and cloud-native environments. Support and troubleshoot Linux/Unix systems and containerised environments, leveraging technologies such as Kubernetes, Docker, and OpenShift. Collaborate with DevOps/DevSecOps teams on CI/CD pipelines, deployment strategies, release management, and rollback procedures. Drive automation initiatives using scripting and infrastructure automation tools to reduce manual effort and improve operational efficiency. Perform capacity planning, performance analysis, preventive maintenance, and infrastructure optimisation. Support middleware and integration technologies, including API management, messaging, event streaming, and identity management platforms. Apply ITIL practices across Incident, Problem, Change, Release, Event, and Capacity Management. Coordinate technical incident bridges and collaborate with cross-functional teams and client stakeholders to ensure effective service delivery. What would make you a fit for the role: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field. 7+ years of experience in IT Operations, DevOps, Site Reliability Engineering, Infrastructure Engineering, or a related technical domain, including at least 3 years in a senior role. Strong hands-on experience with monitoring and observability platforms, such as Prometheus, Grafana, Zabbix, Splunk, or Datadog. Solid understanding of observability principles, including metrics, logs, distributed tracing, dashboards, and alerting. Experience supporting business-critical production environments, focusing on availability, performance, and service reliability. Good knowledge of Linux/Unix systems, containerisation, and orchestration technologies, particularly Kubernetes, Docker, and OpenShift. Experience with CI/CD pipelines, deployment automation, and release management. Proficiency in scripting and automation using Bash, Python, PowerShell, or similar technologies. Strong troubleshooting skills and experience with incident management, root-cause analysis, and problem resolution. Understanding of ITIL processes and enterprise IT service management practices. Familiarity with middleware, API

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-operations-support-engineer-at-netcompany-84335a

Source: https://jobsbylevel.com/jobs/senior-operations-support-engineer-at-netcompany-84335a

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-operations-support-engineer-at-netcompany-84335a.

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