# Senior Principal - Product Owner - Observability at GSK

GSK is hiring a Senior Principal - Product Owner - Observability for a remote role open to applicants in India. Level rates it Works on AI ●●●○; you can [apply on GSK](https://jobsbylevel.com/go/58ab7301-a4ef-4b0e-813c-c1f166802dbd?utm_medium=ai-agent).

AI Level 3, AI centrality 60 out of 100. Remote (Bengaluru Luxor North Tower).

## Details

- Company: [GSK](https://jobsbylevel.com/companies/gsk)
- AI level: AI Level 3 (score 60 out of 100)
- Location: Remote (Bengaluru Luxor North Tower)
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/58ab7301-a4ef-4b0e-813c-c1f166802dbd?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-principal-product-owner-observability-at-gsk-3f90c4

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## Description

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Job Purpose The Senior Principle Owner – Observability owns GSK's enterprise observability platform (observability.gsk.com) as a product. This is a techno-functional role. It sets the product vision and owns and orders the backlog, and it is hands-on enough to configure BindPlane and OpenTelemetry pipelines, write parsing rules, script ingestion utilities, build Grafana dashboards and debugging issues. The role leads the platform's back-end migration from self-managed Prometheus/Mimir and Elastic SaaS to Google Cloud Observability. Telemetry collection moves to BindPlane (Google Edition), and Grafana remains the single interface for GSK teams. Beyond the migration, the role turns into managing backlog, licensing & transforming platform with AI capabilities into services that business teams use directly: plain-language questions about service health, early warning on business-critical processes, and clear incident and health summaries. Success is a platform that teams adopt by choice: onboarding through golden templates rather than tickets, SLOs that reflect what the business needs, and alerting that cuts noise rather than adding to it. The role treats consuming teams as customers, because they can route around a platform that is hard to use. It links platform work to D&T and business outcomes, and makes the cost of deferred technical debt, upgrade and instrumentation work visible. Key Responsibilities 1. Platform ownership – Run observability.gsk.com as a product with a clear vision, roadmap, SLOs, capacity plan, run-cost model and lifecycle (patching, upgrades, end-of-life). Own and order the backlog, linking each item to platform OKRs and stating the cost of not doing it. 2. Google migration – Deliver the back-end migration from Prometheus/Mimir and Elastic SaaS to Google Cloud Observability (Cloud Logging, Managed Service for Prometheus, Cloud Trace) before the Elastic contract ends in April 2027. Sequence waves by business criticality, run old and new in parallel, and prove parity for core metrics, dashboards, alerts and log searches. Keep the Grafana experience unchanged, and decommission legacy components without loss of coverage or audit history. 3. Reliability – Achieve 99.9% availability for tier-1 platforms. Agree SLOs with service owners, close coverage gaps so reliability is measured rather than inferred, and lead incident response, blameless post-incident reviews and problem management. Replace repeated manual recovery with permanent automated fixes. 4. Telemetry pipelines and data quality – Own how telemetry reaches the platform. Run the OpenTelemetry agent fleet through BindPlane (Google Edition), covering sources, processors, destinations and staged config rollout. Own parsing and normalisation (Grok and regex, structured JSON logging, consistent labels and resource attributes), the Python and OTel utilities that ingest end-user services (EUS) telemetry, synthetic monitoring, and Google Data Fusion feeds for network telemetry. Control ingest cost through sampling, filtering, exclusions, retention and cardinality management. 5. Architecture and scaling – Partner with the Observability/Platform Architect on how the platform scales: BindPlane gateway and collector topology,

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