# Senior Process Manager, Process Transformation at Capital One

Capital One is hiring a Senior Process Manager, Process Transformation. Level rates it Uses AI ●●○○; you can [apply on Capital One](https://jobsbylevel.com/go/2dae31c2-9bb8-4052-8c63-2525fb287f18?utm_medium=ai-agent).

AI Level 2, AI centrality 50 out of 100. Richmond, VA.

## Details

- Company: [Capital One](https://jobsbylevel.com/companies/capital-one)
- AI level: AI Level 2 (score 50 out of 100)
- Location: Richmond, VA
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/2dae31c2-9bb8-4052-8c63-2525fb287f18?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-process-manager-process-transformation-at-capital-one-e2c166

## Description

Senior Process Manager, Process Transformation Are you a strategic leader who excels at driving large-scale operational transformation and building high-performing teams? Do you possess the executive presence to influence senior leadership and shape the future of business operations? The Commercial Bank’s Process Transformation team is seeking a Senior Manager to lead high-impact strategic transformation initiatives and manage a team of process improvement professionals. In this role, you will bridge the gap between high-level executive strategy and tactical execution, leveraging advanced process methodologies to drive efficiency, mitigate risk, and enhance client experiences. You will serve as both a strategic advisor to senior leadership and a people manager dedicated to coaching and developing top talent. Responsibilities: Lead and guide transformation teams driving efforts from initial scoping through implementation and handoff balancing structure with creativity to deliver meaningful, sustainable change. Direct, mentor, and develop a team of Process Associates and Managers, fostering a culture of continuous improvement, accountability, and professional growth. Evaluate and leverage cutting-edge technologies, advanced analytics, and AI-driven automation capabilities to modernize workflows, reimagine future-state processes, and accelerate organizational transformation. Identify opportunities to integrate AI-assisted workflows and generative AI tools to make existing process management structures faster, more automated, and audit-ready. Partner with executive leadership to define, prioritize, and execute the portfolio of process transformation initiatives aligned with broader organizational goals. Oversee complex, cross-functional end-to-end process redesigns utilizing Lean, Six Sigma, and design thinking frameworks to drive measurable, sustainable business outcomes. Deliver compelling data-driven presentations, business cases, and strategic roadmaps to C-suite and executive stakeholders to influence decision-making and secure buy-in. Lead overarching change management strategies to ensure successful adoption and long-term sustainability of transformed processes across the enterprise. Establish performance metrics, key performance indicators (KPIs), and governance models to track, evaluate, and report the business impact of transformation portfolios. Prosci or equivalent Change Management certification. You’d Thrive in This Role If You: Possess a strong strategic mindset capable of converting complex organizational challenges into clear operational vision and actionable roadmaps. Are a proven people manager who takes pride in building, guiding, and empowering high-performing teams. Stay at the forefront of emerging AI tools and are passionate about driving technology adoption across business operations. Demonstrate exceptional executive presence, with the ability to communicate, negotiate, and influence at all levels of leadership. Master process optimization methodologies and can flex them appropriately for agile, highly regulated environments. Thrive in managing complex cross-functional relationships across tech, risk, operations, and business lines. This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location. Basic Qualifications: High School Diploma, GED, or equivalent certification. At least 5 years of experience in process improvement, business transformation, or management consulting. At least 5 years of experience managing projects and deliverables At least 4 years of direct people management experience Preferred Qualifications: Bachelor’s Degree or Military Experience Six Sigma Certification, Lean, Change Management or Agile certification 6+ years of experience leading enterprise-level process transformation programs in financial services 3+ years of experience with data mining and analytical software

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-process-manager-process-transformation-at-capital-one-e2c166

Source: https://jobsbylevel.com/jobs/senior-process-manager-process-transformation-at-capital-one-e2c166

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