# Senior Product Manager, Operations & Commercialization at Serve Robotics at Jobicy

Jobicy is hiring a Senior Product Manager, Operations & Commercialization at Serve Robotics for a remote role open to applicants in United States. Level rates it Works on AI ●●●○; you can [apply on Jobicy](https://jobsbylevel.com/go/da0968e4-6cf6-44f8-93b4-e96214f9e5b3?utm_medium=ai-agent).

AI Level 3, AI centrality 68 out of 100. Remote (Remote, Canada,  USA).

## Details

- Company: [Jobicy](https://jobsbylevel.com/companies/jobicy)
- AI level: AI Level 3 (score 68 out of 100)
- Location: Remote (Remote, Canada,  USA)
- Posted: November 15, 2026
- Apply: https://jobsbylevel.com/go/da0968e4-6cf6-44f8-93b4-e96214f9e5b3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-product-manager-operations-commercialization-at-serve-robotics-at-jobicy-31fe33

## Prepare for this job

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## Description

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. The Senior Product Manager, Operations & Commercialization owns products that make Serve’s fleet welcome in neighborhoods, reliable in service, and delightful for customers and partners. This role translates the needs of the public, operators, field teams, merchants, customers, and delivery partners into capabilities that improve delivery quality, fleet utilization, and the cost of robot revenue. Partnering with Operations, Growth, Engineering, Autonomy, Data, Safety, and commercial teams, this PM drives products from discovery through launch and iteration, using evidence and field insight to focus on the highest-impact improvements. Qualifications Own the product roadmap for Operations & Commercialization by translating the needs of operators, field teams, merchants, customers, and commercial partners into high-impact priorities. Define and own success measures for operational performance and delivery quality including successful and on-time deliveries, customer and merchant defects, reliability, supply hours, fleet utilization, and cost efficiency; establish baselines and targets and make performance visible by market, partner, and platform where useful. Maintain an evidence-based view of the most important failure modes and opportunities using operational data, customer and partner feedback, and field observation to identify root causes, shape requirements, and reassess priorities as evidence changes. Build scalable operational workflows for robot supervision, deployment, and dispatch that reduce manual work and improve fleet productivity. Improve delivery reliability with capabilities for issue detection, remote interventions, exception handling, incident follow-up, and service recovery that maximize successful deliveries. Elevate the customer and public experience through intuitive, dependable interactions that strengthen merchant satisfaction and help make Serve robots welcome in neighborhoods; spend time with operators, field teams, merchants, and customers to ground decisions in real workflows. Enable commercial launches by partnering with the Logistics Platform team to define product capabilities, integration requirements, onboarding workflows, and SLA guardrails that streamline launches and drive partner success. Scale market deployments with repeatable product capabilities and workflows that accelerate launches, reduce operational complexity, and support expansion. Own products from concept through launch and iteration by defining problem statements, requirements, success criteria, rollout plans, and adoption measures; align teams, make tradeoffs, and ensure successful rollout. Drive fast, focused execution with Engineering by scoping and sequencing improvements, favoring small releases, rapid learning, and frequent testing over unnecessary over-engineering while maintaining release readiness and reliability. Use analytics and AI-enabled tools where useful including LLM-based analysis or agents to explore operational

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