# Senior Product Ops Specialist (Digital Academy) at GovTech Singapore

GovTech Singapore is hiring a Senior Product Ops Specialist (Digital Academy) in Singapore, Singapore. Level rates it Uses AI ●●○○; you can [apply on GovTech Singapore](https://jobsbylevel.com/go/5ff1a312-406c-4b99-a63d-6030e0790d36?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. Singapore.

## Details

- Company: [GovTech Singapore](https://jobsbylevel.com/companies/govtech-singapore)
- AI level: AI Level 2 (score 45 out of 100)
- Location: Singapore
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/5ff1a312-406c-4b99-a63d-6030e0790d36?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=senior-product-ops-specialist-digital-academy-at-govtech-singapore-17b6ac

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/senior-product-ops-specialist-digital-academy-at-govtech-singapore-17b6ac

## Description

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] Solve systemic operational problems: Identify root causes of fragmented workflows, duplicated effort, unclear ownership and inefficient processes across teams, products and enterprise systems. Address underlying problems rather than treating symptoms. Design end-to-end operations: Rethink how work flows across organisational boundaries, from employee requests and approvals to service delivery, support and reporting. Create simpler, more coherent experiences for both users and operational teams. Drive operational transformation: Redesign processes, establish clear responsibilities and introduce scalable operating models. Standardise common workflows while enabling teams to manage specialised needs independently. Enable automation and self-service: Use AI, agents, low-code tools and workflow automation to eliminate repetitive work, reduce manual handoffs and enable users and teams to complete tasks independently. Turn data into operational insights: Use product metrics, process data, user feedback and operational performance indicators to identify bottlenecks, prioritise improvements and measure impact. Drive product adoption and change: Understand why users adopt or struggle with products. Improve onboarding, communications, support and feedback mechanisms, and work with stakeholders to embed new ways of working. Connect users, products and operations: Establish effective feedback loops between officers, managers, operational teams and product teams. Translate recurring operational issues and user needs into actionable product and process improvements. Improve cross-functional execution: Work across Product, Engineering, Design, HR, Practices and other stakeholders to resolve dependencies, clarify decision-making, manage operational risks and ensure improvements are implemented effectively. Build scalable operational practices: Establish appropriate governance, service standards, operational metrics, knowledge management and continuous improvement mechanisms that allow products and services to scale without proportionally increasing manpower. Validate and deliver improvements: Prototype new workflows, test assumptions with users, implement changes and measure whether they improve experience, productivity and service outcomes. [What we are looking for] 5–8+ years of relevant experience in product operations, digital product delivery, service design, operational transformation or related roles, with greater scope and leadership expected at L4. Proven experience solving complex operational problems that span multiple teams, processes or enterprise systems. Strong systems thinking and problem-solving ability, with the judgement to distinguish root causes from symptoms and identify opportunities for structural improvement. Experience redesigning end-to-end workflows and delivering measurable improvements in efficiency, productivity or user experience. Strong analytical capabilities, using operational data, product metrics and user feedback to identify opportunities and guide decisions. Hands-on experience using AI tools, automation, low-code platforms or digital workflow solutions to improve operations.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/senior-product-ops-specialist-digital-academy-at-govtech-singapore-17b6ac

Source: https://jobsbylevel.com/jobs/senior-product-ops-specialist-digital-academy-at-govtech-singapore-17b6ac

## Cite this page

Level. https://jobsbylevel.com/jobs/senior-product-ops-specialist-digital-academy-at-govtech-singapore-17b6ac.

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